Director, IT Service Management
Demant
full-time
Posted on:
Location Type: Hybrid
Location: Smørum • Denmark
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Job Level
Tech Stack
About the role
- Head up Global IT Service Management
- Lead a global team of more than 10 Process and ServiceNow specialists
- Define the global ITSM strategy
- Govern ServiceNow as a key enterprise platform
- Mature enterprise service management processes
- Drive global adoption of ServiceNow across IT and business support functions
- Define meaningful KPIs and reporting standards
- Build strong relationships with internal stakeholders and external partners
- Support in prioritizing, allocating resources, and executing initiatives
Requirements
- Bachelor’s or master’s degree in information technology, Business Administration, Engineering, or related field
- Several years of experience in senior IT Service Management leadership roles in a global organization
- Deep knowledge of ITIL
- Good understanding of structured service management
- Practical experience and technical understanding of ServiceNow
- Strategic thinking and ability to translate strategy into practical actions
- Experience in leading change, navigating complexity, and creating alignment in a global environment
- Ability to build engagement and trust, and communicate clearly across cultures and functions
Benefits
- Collaborative environment
- Continuous improvement
- Diversity, equity, and inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Service ManagementServiceNowITILKPI developmentreporting standardsstructured service managementstrategic planningchange managementresource allocationprocess governance
Soft skills
leadershipstrategic thinkingcommunicationrelationship buildingtrust buildingengagementnavigating complexitycreating alignmentcross-cultural communicationteam management