Client Service Administrator
Demant
full-time
Posted on:
Location Type: Office
Location: Kingston • Canada
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About the role
- Serve as the first point of contact for clients, delivering top-notch customer care
- You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
- Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
- Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- You’ll handle basic hearing aid maintenance, help with events, and support local promotions
- Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory
- Engage with the community through presentations and marketing initiatives
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Benefits
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceappointment schedulingpayment processinginsurance claims managementinventory managementbasic hearing aid maintenanceevent supportmarketing initiatives
Soft Skills
organizational skillscommunicationprofessionalismwarmthmultitasking