Demant

BTE Support Technician

Demant

full-time

Posted on:

Location Type: Office

Location: Kitchener • Canada

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Tech Stack

Assembly

About the role

  • Verify the picked items according to customer’s request.
  • Assemble the BTE hearing aid with the speaker unit/molds together.
  • Attach other accessories (colour indicators)
  • Test the hearing aid (listening test, connection test, range test)
  • Package the assembled hearing aid together with the other accessories
  • Refer to relevant Work Instructions specified in QMS for more details and guidelines.
  • Work to achieve the objectives/targets specified by the Manager.
  • Support BTE Service and Frontend area.
  • Maintain a clean, safe and productive working environment.
  • Update the proper work center and information of the order in the system (Navision).
  • Report any non-conformity observed on the equipment, PC, Software, tools, and documents that are used in performing the above assignments.
  • Participate in team initiatives or projects.
  • Assist other technicians as required to accommodate for changes in volume, work flow and/or staffing levels.
  • Provide guidance and training to each other when required in order to ensure all technicians are competent in the various areas of production and product knowledge.
  • Prepare and maintain records and/or reports as required by the Manager.
  • Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
  • Adhere to all Human Resources policies and procedures.
  • Conduct basic equipment maintenance as necessary.

Requirements

  • A high school diploma or equivalent is required.
  • A diploma in Electronics or a related field are preferred.
  • Must have an understanding of the principles and theories of electronics.
  • Excellent manual dexterity and hand-eye coordination are necessary.
  • Must be detail oriented and have a minimum of 2 years experience in electronics assembly or repair.
  • A solid understanding of reading and interpreting schematics, charts, and technical manuals.
  • Uses various common hand and power tools and precision instruments as required.
  • Dependability to work assigned shifts to ensure full coverage.
  • Overtime is occasionally worked in order to meet the demands and deadlines associated with the position.
Benefits
  • Competitive salary and annual merit increases
  • Flexible work arrangements
  • Comprehensive benefits; including medical, dental, paramedical, vision, Employee Assistance Program
  • Fitness/Exercise spending account
  • Group RRSP and company match
  • Paid vacation, and paid personal days
  • Dynamic work atmosphere
  • Career development programs and opportunities
  • Social events and thriving culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electronics assemblyrepairreading schematicsinterpreting chartstechnical manualsmanual dexterityhand-eye coordinationbasic equipment maintenancetesting proceduresquality assurance
Soft Skills
detail orienteddependabilityteamworkguidancetrainingcommunicationadaptabilityproblem-solvingtime managementorganizational skills
Certifications
high school diplomadiploma in Electronics