Client Service Administrator
Demant
full-time
Posted on:
Location Type: Office
Location: Strathroy • Canada
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About the role
- Serve as the first point of contact for clients, delivering top-notch customer care.
- Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
- Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
- Assist clinicians by maintaining client files and managing stock orders.
- Handle basic hearing aid maintenance, help with events, and support local promotions.
- Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory.
- Engage with the community through presentations and marketing initiatives.
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Benefits
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceappointment schedulinginventory managementpayment processinginsurance claims trackingfile managementhearing aid maintenanceevent supportmarketing initiatives
Soft Skills
organizational skillsmultitaskingclient engagement