Deluxe

Operations Support

Deluxe

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $15 - $18 per hour

Job Level

Junior

About the role

  • Efficiently and accurately resolve held CI orders.
  • Get orders into production while providing exceptional customer service.
  • Resolve held CI orders utilizing various tools and methods.
  • Clearly document actions and decisions taken.
  • Perform order resolution by placing outbound calls to Financial Institutions.
  • Handle incoming phone calls as required.
  • Maintain company quality and service levels.

Requirements

  • HS/GED and 6 months of CI experience
  • Experience working on PC, accurate keyboarding skills
  • Customer service experience
  • Strong verbal and written communication skills
  • Strong attention to detail.
  • Must be 18 years of age or older
Benefits
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CI experiencekeyboard skills
Soft Skills
customer serviceverbal communicationwritten communicationattention to detail
Certifications
HS/GED