Deliveroo

Operations Associate – Grocery

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: Dubai • United Arab Emirates

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About the role

  • Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
  • Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
  • On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
  • Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
  • Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
  • Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
  • Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Requirements

  • 1–2 years in grocery, retail, or delivery operations.
  • Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
  • Familiarity with mobile/tablet apps and basic troubleshooting.
  • Valid UAE driving license and own car.
  • Ability to be on-site at multiple store locations for extended periods.
Benefits
  • wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance monitoringroot cause analysisaction plan developmentdocumentationreportingtroubleshootingorder prioritizationpicking accuracysubstitution handling
Soft Skills
problem-solvingcommunicationattention to detailindependencecollaboration
Certifications
valid UAE driving license