Operations Specialist, Grocery
Deliveroo
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • United Arab Emirates
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About the role
- Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
- Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
- Develop team capability through structured training, field coaching, and performance management.
- Ensure consistent communication and alignment across sites under your cluster.
- Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
- Identify performance gaps and root causes, implementing data-driven action plans to improve results.
- Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
- Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
- Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
- Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
- Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
- Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
- Act as the primary point of contact for store and partner management teams across your cluster.
- Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
- Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
- Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
- Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
- Present site performance data and improvement plans to Area and Regional Managers.
- Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.
Requirements
- 3–4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.
- Experience leading Senior Associates or Team Leads and developing high-performing teams.
- Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).
- Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.
- Strong stakeholder management and communication skills (written and verbal).
- Proficient in mobile/tablet applications, dashboards, and operational reporting tools.
- Valid UAE driving license and own transport (fuel allowance provided).
- Comfortable working in a fast-paced, field-based environment across multiple locations.
Benefits
- 25 days annual leave + public holidays
- Comprehensive medical insurance
- Annual flight allowance
- Free Deliveroo Plus & partner discounts
- Enhanced maternity and paternity benefits
- Regular team events and social activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance managementdata analysisoperational auditsprocess optimizationKPI monitoringcoachingtraining developmentproblem-solvingmulti-site operations managementgrocery operations metrics
Soft Skills
leadershipcommunicationstakeholder managementteam developmentanalytical thinkingcollaborationcoachingfeedback deliverygoal settingadaptability
Certifications
valid UAE driving license