Deliveroo

Vendor Manager, Marketplace Support

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Responding to and resolving issues and escalations related to partner activity or performance
  • Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
  • Hosting regular vendor meetings, which include monthly/quarterly reviews
  • Exploring opportunities throughout the contract lifecycle to reduce cost or improve outcomes
  • Developing vendor scorecards to monitor performance and owning specific improvement plans
  • Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
  • Owning projects and leading updates for the leadership team and senior stakeholders on progress
  • Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
  • Helping define targets, KPIs and goals for the team, and prioritising own goals
  • Take on the rotational Manager on Call duty, serving as the First level escalation for our global operations

Requirements

  • 5+ years’ experience with a previous track record of operations or vendor management with outsourced third parties
  • Experience of million-dollar contract administration and relationship management
  • Detail and action-oriented, with experience in working in cross-functional projects
  • Takes personal accountability for the quality and accuracy of their work
  • Solid analytical background (e.g. Excel pivot tables and INDEX MATCH)
Benefits
  • Healthcare
  • Well-being
  • Parental leave
  • Pensions
  • Generous annual leave allowances
  • Time off to support a charitable cause of your choice
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementcontract administrationanalytical skillsExcelpurchase order governanceperformance monitoringKPI definitionproject ownershipcost reduction strategiescross-functional project experience
Soft Skills
detail-orientedaction-orientedpersonal accountabilitycommunicationleadershipteam collaborationproblem-solvingstakeholder managementorganizational skillsgoal prioritization