Deliveroo

Account Management Team Lead – French speaking

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: Manchester • United Kingdom

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Job Level

Senior

About the role

  • Manage a team of Account Managers (AMs)
  • Assist the Head of Department to guide the SMB Account Management Team to success
  • Responsible for SMB restaurant growth by assisting AMs through coaching on commercial and client-facing best practices
  • Directly manage a team of 10-15 with varying levels of expertise
  • Responsible for recruitment, reward and development of your own team
  • Establish a performance management framework for the team
  • Motivate the team to maintain high morale, low absenteeism and turnover
  • Manage resources and prioritise workloads within the AM department to ensure achievement of targets
  • Coach team members through regular 1:1 and bi-annual reviews to identify development needs
  • Monitor team performance and output through use and analysis of performance and quality data
  • Ensure quality staff are recruited into the department by interviewing with HR
  • Partner with Learning and Development for training programs
  • Represent the SMB Account Management team on projects and other assignments
  • Provide accurate management information reports

Requirements

  • Demonstrated management role of 2 years+
  • Experience managing teams of over 10 people
  • Experience within an Account Management or Sales Management environment at a supervisory level
  • Excellent planning
  • Technical Skills: experience with Salesforce / Salesforce - High Velocity Sales is preferable
  • Fluency in French and English
Benefits
  • We offer hybrid working two days a week
  • health insurance
  • family support
  • financial benefits
  • community engagement
  • convenience perks
  • professional growth opportunities
  • paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceHigh Velocity Sales
Soft skills
team managementcoachingperformance managementplanningmotivationcommunication