Customer Support

• Serve as the primary point of contact for most customers, resolving technical and administrative issues
• Prioritise, organise, and manage workload to ensure timely resolution of customer support tickets using CX management tools
• Independently troubleshoot and resolve common technical glitches for SMB Deliverect accounts
• Conduct initial investigations and gather information for commercial and retention-focused requests
• Coordinate with internal teams and external partners; manage escalations to subject matter experts or Investigation Team
• Contribute to improved CSAT, NPS, faster resolution times, and reduced churn through effective support and communication

Frontline Support Specialist

Associate – 1st Line Customer Support

Customer Service Agent – Non-Voice

Customer Service Representative, French/English – Tech