Senior Graphic Designer
Delegate CX
PHPSpring
Salary
💰 ₱35,000 - ₱40,000 per month
Job Level
Junior
Tech Stack
PHPSpring
About the role
- Act as first point of contact for incoming leads; follow up and nurture leads to conversion using CRM tools
- Track leads, understand needs and purchase timelines, maintain ongoing communication to build trust
- Prepare and send accurate quotes based on customer requirements, pricing tiers, and product options
- Answer product, service, pricing, and availability questions; create client presentations using templates
- Enter sales orders accurately into order management system; provide shipping estimates and coordinate timelines
- Track orders, proactively communicate status updates or delays, and help resolve order issues
- Work closely with fulfillment teams, factories, suppliers, sales executives, and account managers to ensure timely delivery of custom orders
- Maintain ongoing relationships with leads and existing customers; re-engage dormant accounts
- Support backend project management, customer support, and client relationship development to grow client accounts
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or related field
- 1-2 years of direct Promotional, Customer Service, or Order Management role experience
- Highly proficient in spoken and written English
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in Microsoft Office Suite and Google Workspace
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
- Experience with promotional industry-specific software (e.g., Sage, ESP, CommonSku, Syncore)
- Direct experience in the promotional industry or comparable e-commerce experience is beneficial
- Customer orientation and ability to adapt to diverse customer types
- Comfortable with social media marketing
- Strong organizational and time management skills
- Strong analytical and troubleshooting skills
