Delaware Valley University

Marketing

• Reach out to new and existing patients to facilitate appointment scheduling and confirm attendance
• Schedule new patient referrals and obtain all required documentation and demographics
• Ensure all patient information is accurately entered into the EMR system
• Coordinate outgoing referrals (in-house and external), assisting patients with finding appropriate facilities when needed
• Support the Central Scheduling department during high-volume periods or staff absences
• Communicate regularly with attorneys and paralegals to obtain patient-related documents such as scripts, imaging orders, and declaration pages
• Track and follow up on pending documentation and correspondence to ensure timely processing
• Maintain organized records of all legal and referral communications using spreadsheets and EMR tools
• Act as a liaison between the practice and external partners, including law firms, referring offices, community organizations, and online vendors
• Support patient outreach campaigns and referral relationship management
• Assist in identifying opportunities to enhance patient engagement and streamline communication between patients and providers
• Assist in management of Birdeye and ZocDoc; and any other add-on vendors that assist with marketing efforts

Marketing Representative – Healthcare

Billing Specialist

• Perform timely follow-up on outstanding insurance claims and unpaid accounts
• Investigate and resolve claim denials, rejections, and underpayments
• Post insurance and patient payments accurately and reconcile discrepancies
• Identify trends in denials or payment issues and escalate as needed
• Work aging reports and prioritize accounts based on timely filing and payer guidelines
• Communicate with insurance companies to obtain claim status, reprocess claims, or correct errors
• Submit corrected claims, appeals, and supporting documentation as needed
• Collaborate with coding and front-end teams to resolve billing issues at the source
• Maintain accurate account documentation and follow-up notes in the system

Marketing Representative – Healthcare

Billing Coordinator