Delaware Valley University

Call Center Representative

• Answer inbound calls promptly and courteously, providing scheduling support to patients.
• Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
• Verify insurance eligibility and obtain necessary authorizations or referrals when required.
• Confirm appointments and provide pre-visit instructions to patients.
• Coordinate appointment times based on provider availability, patient needs, and clinic flow.
• Accurately enter and update patient demographic and insurance information.
• Maintain compliance with HIPAA and all applicable federal and state regulations.
• Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
• Address patient inquiries and escalate issues as needed to the appropriate department.
• Perform daily appointment audits to ensure accuracy and resolve discrepancies.

Medical Central Scheduling Call Center Representative