Delaware Valley University

Marketing

• Patient Coordination & Scheduling: Reach out to new and existing patients to facilitate appointment scheduling and confirm attendance.
• Schedule new patient referrals and obtain all required documentation and demographics.
• Ensure all patient information is accurately entered into the EMR system.
• Coordinate outgoing referrals (in-house and external), assisting patients with finding appropriate facilities when needed.
• Support the Central Scheduling department during high-volume periods or staff absences.
• Attorney & Legal Liaison: Communicate regularly with attorneys and paralegals to obtain patient-related documents such as scripts, imaging orders, and declaration pages.
• Track and follow up on pending documentation and correspondence to ensure timely processing.
• Maintain organized records of all legal and referral communications using spreadsheets and EMR tools.
• Marketing & Outreach: Act as a liaison between the practice and external partners, including law firms, referring offices, community organizations, and online vendors.
• Support patient outreach campaigns and referral relationship management.
• Assist in identifying opportunities to enhance patient engagement and streamline communication between patients and providers.
• Assist in management of Birdeye and ZocDoc; and any other add-on vendors that assist with marketing efforts.

Marketing Representative – Healthcare