Marketing Representative – Healthcare

Delaware Valley University

Medical Marketing & Patient Coordination Specialist facilitating patient scheduling and coordinating with attorneys for a medical practice. Requires prior medical office experience and strong communication skills.

Posted 6/20/2026full-timeRemote • Florida, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Reach out to new and existing patients to facilitate appointment scheduling and confirm attendance
Schedule new patient referrals and obtain all required documentation and demographics
Ensure all patient information is accurately entered into the EMR system
Coordinate outgoing referrals (in-house and external), assisting patients with finding appropriate facilities when needed
Support the Central Scheduling department during high-volume periods or staff absences
Communicate regularly with attorneys and paralegals to obtain patient-related documents such as scripts, imaging orders, and declaration pages
Track and follow up on pending documentation and correspondence to ensure timely processing
Maintain organized records of all legal and referral communications using spreadsheets and EMR tools
Act as a liaison between the practice and external partners, including law firms, referring offices, community organizations, and online vendors
Support patient outreach campaigns and referral relationship management
Assist in identifying opportunities to enhance patient engagement and streamline communication between patients and providers
Assist in management of Birdeye and ZocDoc; and any other add-on vendors that assist with marketing efforts

Requirements

What you’ll need

Minimum 2 years in a medical office, marketing, or patient coordination role (experience with motor vehicle accident patients strongly preferred)
Proficient in EMR systems (specify your EMR if desired), Microsoft Office Suite, and spreadsheet management (Excel or Google Sheets)
Excellent written and verbal communication skills; professional and empathetic demeanor when interacting with patients and legal professionals
Strong attention to detail; able to manage multiple priorities, track tasks, and meet deadlines
Willing to assist other departments, especially Central Scheduling, as needed
Experience with medical–legal case coordination or personal injury cases (preferred, not required)

Benefits

Comp & perks

Must have a reliable internet connection
Quiet workspace
Ability to work independently in a remote setting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EMR systemsMicrosoft Office SuiteExcelGoogle Sheetsspreadsheets managementpatient coordinationdocumentation managementreferral managementpatient engagementcase coordination

Soft Skills

communication skillsempathyattention to detailmultitaskingtime managementprofessional demeanororganizational skillsinterpersonal skillsproblem-solvingcollaboration