Delaware Guidance Services for Children and Youth, Inc.

Customer Support

• Assist with operational tasks related to patient intake and scheduling.
• Answer phone calls, prioritize messages, and manage the telephone system.
• Make patient reminder calls before appointments and document outcomes.
• Check in patients and update demographic and insurance information.
• Verify insurance coverage and inform patients about eligibility for the sliding fee scale program.
• Prepare new patient packets and ensure intake assessment completion.
• Maintain a courteous and professional attitude while managing front desk operations.

Operations Support Specialist