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Crisis Engagement Specialist
Delaware Guidance Services for Children and Youth, Inc.Crisis Engagement Specialist providing support to children and youth in crises at Delaware Guidance Services. Conducting outreach and follow-up, ensuring continuous care and engagement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management and crisis intervention, with a strong focus on outreach and advocacy for children and families. Proficient in collaborating with service providers and maintaining client relationships to ensure effective care and support.
Highest-signal resume keywords
Case Management ExperienceCrisis Intervention ProgramsBehavioral Health Systems FamiliarityBilingual (Spanish-English)Client Advocacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis Services OutreachCaring Contacts Protocol ImplementationClient Needs AssessmentReferral CoordinationReport Preparation
Soft Skills
CollaborationCommunicationAdvocacy
Certifications & Qualifications
Bachelor’s Degree in Social WorkBachelor’s Degree in PsychologyBachelor’s Degree in Sociology
Industry Keywords
Mental Health ServicesDelaware State RegulationsCommunity Resources24/7 Crisis Response
About the role
Key responsibilities & impact- Conduct outreach and follow-up to children and families who have engaged with crisis services.
- Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication.
- Conduct outreach to children and families who decline or disengage from crisis services.
- Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up.
- Collaborate with internal and external service providers to support client care plan.
- Advocate for the needs of youth and families within the program and with external agencies.
- Prepare and submit regular case updates and reports.
Requirements
What you’ll need- Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
- Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs.
- Familiarity with Delaware’s behavioral health systems, state regulations, and community resources for children and families.
- Advanced degree in a related field (preferred)
- Experience working in a 24/7 crisis response program (preferred)
- Bilingual (Spanish-English) language skills are a plus (preferred)
Benefits
Comp & perks- Competitive Compensation
- Incentive Pay for Specific Roles
- Generous Paid Time Off ( starting at 44 days of paid leave a year )
- Up to 6% Annual Contribution to Your Retirement Fund
- Free Professional Development Opportunities
- Medical, Dental and Vision Insurance
- Life and Long-term Disability Insurance