Defy Security

Content Writer

• The SOW Writer will be responsible for creating, editing, and maintaining electronic Statements of Work (SOWs) and assisting the Services Operations team with general strategies for the success of the project/opportunity.
• Oversees and manages a large volume of SOWs and deadlines simultaneously while fielding daily Sales Team requests
• Review incoming SOWs for completeness, accuracy, quality, unified style, and compliance with SOW requirements for various categories and contract types.
• Work with Services Operations team to further develop SOWs where needed and establish client/vendor milestones and deliverables.
• Ensure continuous improvement and ongoing modernization and design of templates used for Services; including readability and usability of SOWs for delivery teams
• Follows Defy’s security policies, upholds professional standards, and performs all work in a manner respectful of others.
• Understands personal role in safeguarding corporate and client assets
• Maintains proficiency with the SOW development process and adheres to Defy procedures for SOW development, documentation tracking, communication, and other duties as required
• Utilizes Salesforce, SharePoint, Outlook, Smartsheet, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecasting.
• Builds an expertise in Defy’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services field
• Work with vendors, procurement staff, and Project Managers to resolve issues that arise.