Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance.
Evaluate, propose, and implement new ServiceNow modules or capabilities.
Set up new customers, maintain the existing environment, and offboarding customers.
Build and update service catalog items, workflows, and automation.
Manage user access, roles, groups, and permission models.
Maintain data integrity across CMDB, incident, request, and change modules.
Develop and optimize dashboards, reporting, and performance analytics.
Perform routine platform upgrades, patches, and system health checks.
Ensure platform security, compliance, and alignment with ITIL best practices.
Manage the IT help desk queue and resolve internal employee issues.
Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management.
Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments.
Support user lifecycle processes, identity management, and federation/SSO setup.
Configure and maintain macOS devices and endpoint compliance through Kandji.
Troubleshoot SaaS access, hardware, and connectivity issues across the organization.
Support onboarding and offboarding processes in coordination with HR and Security.
Participate in the IT on-call rotation and assist with incident response when needed.

Requirements

3-5 years IT experience, including at least 3 years of direct ServiceNow administration.
Strong ServiceNow administration, workflows, integrations, and configuration.
Proficiency in macOS administration, including deployment, updates.
Hands-on experience administering Google Workspace across a distributed workforce.
Strong Okta skills, including IAM, SSO/SAML, and role-based access controls.
Experience managing macOS devices through MDM platforms.
Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams.
Familiarity with ServiceNow scripting languages such as JavaScript and Glide.
Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset.
Strong communication skills and the ability to prioritize, organize, and collaborate.
Experience in SOC2, ISO27001, or other compliance frameworks.

Benefits

Medical, dental, vision, and disability insurance
Flexible Time Off (FTO), 11 company holidays, sick leave and 8-Weeks Paid Parental Leave
Unique professional development benefits, starting at $3,000 annually
Wellness contests and monthly educational programs
401(K) retirement program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNow administrationworkflowsintegrationsconfigurationmacOS administrationGoogle Workspace administrationOktaSaaS managementServiceNow scripting languagestroubleshooting

Soft skills

communicationprioritizationorganizationcollaborationcustomer-focused mindsetservice-oriented mindset