DeepSeas

Customer Success Manager

• Position Overview: As a Customer Success Manager (CSM), you will play a pivotal role in ensuring customers achieve their desired outcomes from our products and services. You will be responsible for establishing strong relationships, driving product adoption, and fostering customer loyalty. Your primary goals include delivering measurable value to customers, securing contract renewals, and uncovering opportunities for account expansion. Key Responsibilities: Drive Customer Satisfaction: Account Management: Serve as the primary point of contact for customers, building strong relationships with key stakeholders and acting as their advocate within the company Executive Meetings: Lead Executive Business Reviews (EBRs) and conduct compelling product demos to showcase value Customer Health Management: Monitor and analyze customer health metrics to identify risks and opportunities, taking proactive steps to drive engagement and retention Maximize Customer Lifetime Value: Renewals: Develop strategic plans to ensure successful renewals and increase customer loyalty Expansion and Growth Opportunities: Consistently identify account growth opportunities such as upselling, cross-selling, and license expansions. Collaborate closely with the Sales or Account Management teams to formalize growth strategies and secure additional business. Reporting: Provide regular updates on customer health, churn risk, and other key metrics to internal stakeholders Deliver Technical Excellence: Customer Education: Conduct training sessions, webinars, and product demos to keep customers informed of new features and best practices. Issue Resolution: Work closely with the support and engineering teams to track customers’ issues, ensuring customer satisfaction

Client Success Manager

Security Operations

• Provide monitoring support in a 24x7x365 environment.
• Investigate SIEM and endpoint alerts within the SOAR platform for containment, notification, and remediation.
• Collect and analyze intrusion artifacts (e.g., source code, malware, and system configuration) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise.
• Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Determine tactics, techniques, and procedures for intrusion sets
• Collaborate with other seasoned analysts and cyber-security engineers in the Security Operations Center (SOC).
• Work overnight shifts as part of a 4x3 work week, which may include early morning, evening or weekend shift hours.

MDR/SOC Analyst

Account Executive

• Proactively identify, prospect, and develop new business opportunities
• Generate qualified leads through cold outreach, networking, and targeted campaigns
• Own the full sales cycle from discovery through close
• Build and maintain strong relationships with CISOs, IT Directors, and other key stakeholders
• Develop account plans and execute growth strategies for existing customers
• Facilitate compelling product presentations and solution demos
• Assist in cultivating and managing channel partner relationships within your territory
• Maintain accurate pipeline management and forecasting in CRM tools
• Represent DeepSeas at industry events, trade shows, and virtual forums
• Meet or exceed quarterly and annual new business bookings targets

QA Engineer

• Lead penetration tests and other security assessments in an efficient and professional manner.
• Lead incident response plan development and tabletop exercises in an efficient and professional manner.
• Work closely with clients to ensure that findings are understood by all appropriate stakeholder groups, from the C-Suite to IT administrators.
• Produce and deliver detailed findings and recommendations in professional, accurate and digestible formats.
• Present findings to senior-level staff and board members.
• Act in a professional manner and work proactively to ensure that deadlines are met.
• Partner with Program Management office to coordinate work plans and deadlines in the spirit of exceeding client expectations.
• Partner with Account Executives and/or Solution Engineering as needed/delegated to support sales in winning new business and retaining existing business.
• Train and mentor team members in areas of expertise.

Client Success Manager

MDR/SOC Analyst

Account Executive

Penetration Tester