Customer Success Associate
AlgoSec
CloudCyber Security
Client Success Manager
DeepSeas
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Position Overview: As a Customer Success Manager (CSM), you will play a pivotal role in ensuring customers achieve their desired outcomes from our products and services. You will be responsible for establishing strong relationships, driving product adoption, and fostering customer loyalty. Your primary goals include delivering measurable value to customers, securing contract renewals, and uncovering opportunities for account expansion. Key Responsibilities: Drive Customer Satisfaction: Account Management: Serve as the primary point of contact for customers, building strong relationships with key stakeholders and acting as their advocate within the company Executive Meetings: Lead Executive Business Reviews (EBRs) and conduct compelling product demos to showcase value Customer Health Management: Monitor and analyze customer health metrics to identify risks and opportunities, taking proactive steps to drive engagement and retention Maximize Customer Lifetime Value: Renewals: Develop strategic plans to ensure successful renewals and increase customer loyalty Expansion and Growth Opportunities: Consistently identify account growth opportunities such as upselling, cross-selling, and license expansions. Collaborate closely with the Sales or Account Management teams to formalize growth strategies and secure additional business. Reporting: Provide regular updates on customer health, churn risk, and other key metrics to internal stakeholders Deliver Technical Excellence: Customer Education: Conduct training sessions, webinars, and product demos to keep customers informed of new features and best practices. Issue Resolution: Work closely with the support and engineering teams to track customers’ issues, ensuring customer satisfaction
Requirements
- Experience: 4-5 years in customer success, account management, or related roles, preferably in a SaaS or cybersecurity environment. Technical Expertise: Familiarity with cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys). Experience with configuring and managing enterprise application Customer-Centric: Demonstrated ability to build and maintain strong customer relationships focusing on delivering value. Problem-Solver: Excellent analytical and troubleshooting skills, with a proactive approach to addressing challenges. Communication: Exceptional verbal and written communication skills, with the ability to convey complex concepts in simple terms. Project Management: Ability to manage multiple accounts and projects simultaneously, prioritizing effectively in a fast-paced environment.
