DeepSeas

Systems Engineer

• Serve as an escalation point for complex IT support issues and ensure timely resolution through email, phone, or Slack.
• Manage and maintain Microsoft 365, Azure AD, Exchange Online, Intune, and related cloud services.
• Lead or participate in IT projects including new software implementations, system upgrades, and infrastructure improvements.
• Design and execute device management policies and endpoint configurations via Intune and other tools.
• Collaborate with cross-functional teams to test, document, and deploy system updates and patches with minimal business disruption.
• Administer and enhance identity management, endpoint security, and other IT systems according to best practices.
• Support employee onboarding and offboarding, ensuring consistent configuration and access management.
• Monitor system health and proactively identify opportunities to improve performance, automation, and reliability.
• Maintain and enhance documentation, IT procedures, and knowledge base articles.
• Occasionally provide after-hours support for critical incidents or maintenance windows.
• Ex: Provide accurate, punctual reports, as required or assigned. Initiate communication and information sharing with internal team members, and team leaders, and inter-company departments. Must be able to speak fluent English.

Senior IT Systems Engineer

Security Engineer

• Lead and manage the people, processes, and performance of an offensive security operations.
• Serve as a client-facing subject matter expert, providing strategic guidance, executive briefings, and advisory support on domain-specific initiatives.
• Partner with Sales, Account Management, and Delivery teams to support client retention, expansion, and new business opportunities.
• Ensure SLA and KPI adherence within the domain while driving operational maturity and continuous improvement.
• Collaborate with other domain leaders to ensure integration of capabilities across the Cyber Fusion Center.
• Own the development and refinement of playbooks, methodologies, and frameworks that improve service quality and scalability.
• Develop and mentor team members, building a pipeline of talent and advancing professional development across the domain.
• Stay current on emerging threats, technologies, and industry best practices, applying them to enhance client outcomes and service offerings.
• Represent DeepSeas at client engagements, industry forums, and thought leadership opportunities as a recognized expert in the domain.

Offensive Security Leader

Account Manager

• Direct partner field sales - work with strategic and focused assigned territory partners to develop and progress pipeline; setting up meetings with partner and DeepSeas Field Sales and solution architects.
• Maintain and expand relationships with Partners by establishing Partner Relationships Plans which include Bi-Directional Lead and Closed Deal Targets. Plan should include participation in both Internal “Training” events and External “Customer” events including Virtual & Physical
• Support Sales and Delivery in establishing relationships between Partner organizations within the geographies and territories to facilitate joint sales, delivery, and marketing success.
• Support Sales, Product and Marketing Teams on obtaining sales & marketing artifacts such as Data Sheets, Use Cases, References, etc. that can be included in proposals, social media post, events, etc.
• Organize and deliver, through Sales Enablement session, mindshare and wallet share of new and existing partners, leveraging your own abilities to train and enable partners on the DeepSeas portfolio and bringing in DeepSeas SMEs for further discussions.
• Facilitate the onboarding of new partners and build a successful relationships.
• Organize and supervise the online training for partners
• Implement the DeepSeas partner program roles of recruiting, onboarding, enabling and activating partners
• Conduct partner business plans with top 20% of your territory partners and always keep an eye on the successful development of all of your partners.
• Create relevant forecasts and define concrete measures to ensure targets are achieved.
• Identify, Assess and Develop new Technology and Lead Generation partnerships in support of business growth and market expansion strategy / targets. Internally, you will work with teams such as Sales or Marketing. Externally, you will represent the company as a personal contact person.
• Equally Share in the assignment of Channel Partner Team Quota

Partner Account Manager

• Perform Service Delivery: Lead controls based gap assessments for frameworks such as NIST 800-53, NIST 800-171, NIST CSF, CIS, and HIPAA.
• Lead risk workshops to score probability and impact of various risks to client’s organization.
• Present risks and risk mitigation strategies to Executive and Senior leadership.
• Supports senior team members as they advise and support Clients in a wide range of compliance and security domains, including risk assessment, governance, data classification, policies, controls and procedures, vendor management, awareness, incident response, penetration testing and vulnerability assessment.
• Produce detailed findings and recommendations, and deliver those findings to senior management, board members and key stakeholders.
• Plan, Participate in, and lead security and compliance program development activities based on industry recognized standards (e.g. NIST 800-53, NIST 800-171, NIST CSF, CIS, HIPAA, PCI, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 22301).
• Participate in and lead Client conversations and interviews in a professional and meaningful way.
• Participate in risk management activities to support creation and adoption of a risk management strategy.
• Have a general knowledge of technical projects and their contributions to the cybersecurity lifecycle.
• Lead and contribute to: Process improvement.
• Product maintenance, development and management.
• Industry updates and knowledge share.
• Support department Managers as needed administratively and operationally, and serve as a PACE (Proactive, Alignment, Expected Results, Communication) role model for department and company-at-large.

Senior Security Strategist

• Complete, resolve, and update support tickets via email, phone, or Slack.
• Diagnose, troubleshoot, resolve hardware, software, or other network issues, and replace defective assets when necessary.
• Onboard and offboard employees following documented procedures.
• Administer, monitor, maintain Microsoft 365, Azure AD, Exchange Online, and associated platforms.
• Works with other IT Systems Engineers to implement new software, improvements, or procedures as required.
• Completes project and task assignments on time or communicates to the IT operations Manager when on-time delivery is not obtainable.
• Works in accordance with established policies and procedures.
• Plans, tests, and implements end-user device updates and patches with minimal disruption to the business.

Associate IT Systems Engineer

Support Engineer

• Serve as the initial point of contact for clients, setting the tone for client services; provide first-line defense for company systems and users.
• Receive and assess incoming technical issues and requests via phone, email, chat, or ticketing system; gather essential information to accurately categorize problems.
• Diagnose and resolve common, straightforward issues by following documented procedures and knowledge base.
• Identify and escalate complex or critical issues to Tier 2 or Tier 3 support teams with clear, detailed accounts of the problem and steps taken.
• Maintain professional and clear communication with end-users, keeping them informed of request statuses.
• Create and update help desk tickets, documenting issue, troubleshooting steps, and resolutions to build knowledge base.
• Provide basic technical assistance for user access such as password resets and MFA setup.
• Incident reporting with partner: gather required information from clients/referrals, request services from partners with detailed accurate information, confirm partner acknowledgment, and follow up as needed.
• Support additional Ops Support tasks for the Technology Operations Center team to provide excellent client services as needed.

Operations Support Technician I

• Cyber Security Technicians provide skilled execution of technical operations and procedures. They bring a detailed and diligent approach to executing the daily activities of the organization. As members of the Technology Operations Center, they will play a crucial role in providing the technical skills to maximize the effectiveness of our clients’ cyber technology.

Cyber Security Technician

Customer Success Manager

• Position Overview: As a Customer Success Manager (CSM), you will play a pivotal role in ensuring customers achieve their desired outcomes from our products and services. You will be responsible for establishing strong relationships, driving product adoption, and fostering customer loyalty. Your primary goals include delivering measurable value to customers, securing contract renewals, and uncovering opportunities for account expansion. Key Responsibilities: Drive Customer Satisfaction: Account Management: Serve as the primary point of contact for customers, building strong relationships with key stakeholders and acting as their advocate within the company Executive Meetings: Lead Executive Business Reviews (EBRs) and conduct compelling product demos to showcase value Customer Health Management: Monitor and analyze customer health metrics to identify risks and opportunities, taking proactive steps to drive engagement and retention Maximize Customer Lifetime Value: Renewals: Develop strategic plans to ensure successful renewals and increase customer loyalty Expansion and Growth Opportunities: Consistently identify account growth opportunities such as upselling, cross-selling, and license expansions. Collaborate closely with the Sales or Account Management teams to formalize growth strategies and secure additional business. Reporting: Provide regular updates on customer health, churn risk, and other key metrics to internal stakeholders Deliver Technical Excellence: Customer Education: Conduct training sessions, webinars, and product demos to keep customers informed of new features and best practices. Issue Resolution: Work closely with the support and engineering teams to track customers’ issues, ensuring customer satisfaction

Client Success Manager

Security Operations

• Provide monitoring support in a 24x7x365 environment.
• Investigate SIEM and endpoint alerts within the SOAR platform for containment, notification, and remediation.
• Collect and analyze intrusion artifacts (e.g., source code, malware, and system configuration) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise.
• Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Determine tactics, techniques, and procedures for intrusion sets
• Collaborate with other seasoned analysts and cyber-security engineers in the Security Operations Center (SOC).
• Work overnight shifts as part of a 4x3 work week, which may include early morning, evening or weekend shift hours.

MDR/SOC Analyst

QA Engineer

• Lead penetration tests and other security assessments in an efficient and professional manner.
• Lead incident response plan development and tabletop exercises in an efficient and professional manner.
• Work closely with clients to ensure that findings are understood by all appropriate stakeholder groups, from the C-Suite to IT administrators.
• Produce and deliver detailed findings and recommendations in professional, accurate and digestible formats.
• Present findings to senior-level staff and board members.
• Act in a professional manner and work proactively to ensure that deadlines are met.
• Partner with Program Management office to coordinate work plans and deadlines in the spirit of exceeding client expectations.
• Partner with Account Executives and/or Solution Engineering as needed/delegated to support sales in winning new business and retaining existing business.
• Train and mentor team members in areas of expertise.

Penetration Tester

Account Executive

• Proactively identify, prospect, and develop new business opportunities
• Generate qualified leads through cold outreach, networking, and targeted campaigns
• Own the full sales cycle from discovery through close
• Build and maintain strong relationships with CISOs, IT Directors, and other key stakeholders
• Develop account plans and execute growth strategies for existing customers
• Facilitate compelling product presentations and solution demos
• Assist in cultivating and managing channel partner relationships within your territory
• Maintain accurate pipeline management and forecasting in CRM tools
• Represent DeepSeas at industry events, trade shows, and virtual forums
• Meet or exceed quarterly and annual new business bookings targets