DeepL

Sales Support Specialist

DeepL

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Monitor and manage the Sales Operations support Slack channel, providing first-level support and timely resolution to sales team queries across APJ, EMEA, and Americas regions
  • Triage incoming support requests, determining appropriate resolution paths and escalating complex issues to Operations or Salesforce team members
  • Lead the implementation and management of a formal support ticketing system to replace the current Slack-based process
  • Ensure data integrity across our sales tech stack, with particular focus on the critical link between Salesforce (CRM) and ChargeBee (billing system)
  • Create and maintain comprehensive training materials and workflow documentation for common support scenarios and resolutions
  • Work closely with Sales Operations, Customer Operations, Finance Operations, and Salesforce Administration teams to resolve complex issues

Requirements

  • 2-4 years of experience in Sales Operations, Sales Support, Revenue Operations, or related field
  • Strong understanding of CRM systems (Salesforce experience highly preferred)
  • Experience with billing/subscription management systems (ChargeBee or similar)
  • Proven ability to manage multiple priorities in a fast-paced, global environment
  • Excellent problem-solving skills with a methodical approach to troubleshooting
  • Strong attention to detail and commitment to data accuracy
  • Experience creating and maintaining process documentation
Benefits
  • Diverse and internationally distributed team
  • Open communication, regular feedback
  • Hybrid work, flexible hours
  • Virtual Shares
  • Regular in-person team events
  • Monthly full-day hacking sessions
  • 30 days of annual leave
  • Competitive benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales OperationsSales SupportRevenue OperationsCRM systemsSalesforcebilling systemsChargeBeeprocess documentationtroubleshootingdata integrity
Soft skills
problem-solvingattention to detailtime managementmethodical approachcommunicationcollaborationprioritizationtrainingworkflow managementsupport