Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
Manage relationships with IT vendors, software renewals, and licensing compliance.
Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

Requirements

8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
Familiarity with SOC 2 and similar compliance frameworks.
Experience managing vendors, contracts, and IT budgets.
Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others.
Organized, proactive, and able to balance immediate support needs with long-term scalability.

Benefits

Medical, dental, vision benefits
Annual wellness stipend
Mental health support
Life, STD, LTD Income Insurance Plans
Unlimited PTO
Generous paid parental leave
Flexible schedule
12 Paid US company holidays
Quarterly personal productivity stipend
One-time stipend for home office upgrades
401(k) plan with company match
Tax Savings Programs
Learning / Education stipend
Participation in talks and conferences
Employee Resource Groups
AI enablement workshops / sessions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

identity and access managementdata backuprecovery processesnetwork infrastructureVPNsSaaS toolsMDM solutionsIT administrationsystems managementcompliance frameworks

Soft Skills

communication skillsservice-oriented mindsetorganizational skillsproactivetroubleshootinguser supportcollaborationleadershipproblem-solvingdocumentation