Deepgram

IT Support

• Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
• Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
• Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
• Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
• Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
• Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
• Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
• Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
• Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
• Manage relationships with IT vendors, software renewals, and licensing compliance.
• Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
• Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
• Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
• Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

IT Manager

Product Analyst

• Own the analytics strategy for self-serve growth—design experiments, build measurement infrastructure, and drive insights that increase conversion from signup to first programmatic request
• Build robust, repeatable analytics pipelines and dashboards from the ground up using Superset and Heap Analytics
• Partner directly with product managers and designers to define success metrics, establish baselines, and instrument products correctly
• Design and analyze experiments across the developer journey, with deep understanding of API/SDK adoption patterns
• Collaborate with analytics partners in Marketing and Sales to connect product usage signals with acquisition, activation, and downstream sales outcomes, building a holistic view of the end-to-end PLG funnel
• Surface patterns in product usage across our growing portfolio to identify high-value use cases, customer segments, and where to double down on investment
• Serve as the analytical partner to Product leadership: synthesize insights across multiple products and use cases to identify patterns that inform longer-term product strategy and investment decisions
• Establish experimentation best practices and analytical rigor as the team scales PLG motions
• Translate complex findings into clear, actionable recommendations that shape product roadmap and investment decisions
• Build the analytics muscle for the team—creating frameworks and systems that enable PMs to self-serve insights while you focus on strategic analysis

Staff Product Analyst

Artificial Intelligence

• Deeply understand our customers business – even better than they do – and be an expert on Deepgram’s product offerings.
• Partner with our Sales, Product, and Engineering to scope, build, and ship AI agents that handle thousands of customer interactions a day.
• Serve as the primary point of contact for large enterprise stakeholders and ensure flawless delivery of complex AI solutions across enterprise deployments
• Monitor performance, adoption, and feedback from live deployments
• Translate field insights into actionable product requirements for eng/AI teams
• Help define and refine ROI metrics that drive large expansion deals

Enterprise AI Strategist, Restaurants

Full-stack Engineer

• Design, develop, and maintain scalable, high-performance backend systems for our automated order-taking platform
• Collaborate closely with our team to ensure the seamless integration of our backend with our ML models and client devices
• Monitor and optimize the performance of our backend systems in production environments
• Build and maintain integrations with 3rd party restaurant software systems like POS, loyalty, payment gateways, and customer data platforms
• Implement best practices in system design, code quality, and testing to ensure a reliable, secure, and maintainable system
• Optimize AI pipeline to improve performance in challenging audio environments, robustly handle ambiguous customer requests, and rapidly scale to new menus
• Push the very boundaries of LLMs and voice AI technology to solve one of the technology industry’s historically elusive challenges
• Run experiments to validate the product impact of new functionality

Software Engineer – Deepgram for Restaurants

Human Resources

• Serve as a primary point of contact for employee relations matters, including performance concerns, interpersonal issues, investigations, and complex workplace scenarios
• Coach managers through difficult conversations, feedback delivery, performance management, and documentation
• Provide consistent, fair, and legally sound guidance across key employee lifecycle moments
• Act as a trusted advisor to leaders on people-related risks, decisions, and trade-offs
• Partner with the Head of People to translate company strategy into people practices that are right-sized for scale
• Identify patterns and systemic issues early and recommend practical, upstream interventions
• Serve as a change partner to leaders, helping design, position, and operationalize organizational changes to drive understanding, adoption, and trust.
• Support performance management processes, goal-setting, feedback cycles, and manager capability building
• Partner with leaders on team structure, talent and succession planning, and ways of working that enable strong performance and sustainable growth
• Help managers navigate underperformance, role clarity challenges, and organizational change
• Reinforce a culture of high performance without unnecessary bureaucracy
• Help build and refine People processes, templates, documentation, and manager resources
• Partner on tools and workflows that improve consistency, efficiency, and employee experience
• Balance compliance, speed, and sound judgment as the company grows
• Partner with the Head of People to support change initiatives (e.g., policy updates, process shifts), including re-education, leader enablement, and reinforcement
• Partner with People Ops, Legal, and Finance to ensure compliance with federal, state, local, and our local partners with regard to international employment laws
• Support leave administration, policy application, and complex employee situations
• Help ensure People practices are defensible, consistent, and aligned with company values.

Senior Human Resources Business Partner

Marketing Operations

• Own Deepgram’s marketing tech stack, including HubSpot, Salesforce, Segment, and related tools.
• Oversee vendor relationships and evaluate new technologies that improve our go-to-market efficiency.
• Partner cross-functionally with Sales, Product, Customer Success, and Finance to connect marketing performance with pipeline, revenue, and product usage insights.
• Advise the Marketing team on campaign planning, process optimization, and operational best practices.
• Lead initial strategic projects such as:
• - Establishing Account-Based Marketing (ABM) infrastructure and processes.
• - Creating company-wide email governance and deliverability standards.
• - Building improved attribution and performance reporting that ties spend to pipeline.
• Collaborate with Product, Sales, and RevOps teams to connect product-led growth (PLG) and sales-led growth (SLG) funnel data for unified visibility.
• Drive continuous improvement by identifying automation opportunities that make marketing more effective and scalable.

Senior Marketing Operations Manager

Manager

• Own the Web Lifecycle: Take full ownership of Deepgram.com updates, from routine content publishing and page builds to complex architectural changes within our CMS.
• Project Management & Governance: Manage the intake of requests from GTM, Product Marketing, and Executive teams.
• Cross-Functional Execution: Coordinate seamless execution between Design, Engineering, and external contractors/agencies.
• CRO & Performance: Partner with the growth team to support CRO experimentation and implement data-driven optimizations to improve conversion rates.
• QA & Standards: Maintain rigorous Quality Assurance (QA) standards for brand consistency, broken links, mobile responsiveness, and web accessibility (WCAG) compliance.
• SEO Execution: Support technical and on-page SEO initiatives to ensure maximum organic visibility.

Senior Website Manager

Account Manager

• Own the development and continuous improvement of the core Partner Program framework with a focus on no touch/light touch programs to onboard new partners that can be ARR generators for Deepgram.
• Lead the strategy and execution for partner onboarding processes, ensuring a seamless and efficient experience for new partners.
• Develop and manage the partner enablement content strategy, including certifications and training materials.
• Ensure timely and effective ongoing program communications to the entire partner ecosystem.
• Track and report on key operational success metrics, including the number of enabled partners and partner training completion rates.
• Collaborate with internal teams to gather feedback and implement changes that drive overall partner program satisfaction.

Partner Manager – Programs & Enablement

Director

• Manage relationships with hardware and cloud infrastructure partners.
• Drive technical integrations, joint solution architecture, and co-engineering initiatives with partners.
• Identify joint go-to-market motions with infrastructure sales teams to expand co-sell opportunities.
• Foster strong relationships with partners through regular communication in order to define value propositions and positioning for joint solutions.
• Monitor and report on the progress of joint solution development timelines and infrastructure integrations.
• Participate in partner and customer meetings, presentations, and negotiations to help close OEM/resale and referral deals.
• Work across the organization to build product partner materials for both internal and external parties.
• Stay informed about industry trends, competitor activities, and emerging technologies that could impact partner infrastructure initiatives.

Infrastructure Partner Director

Technical Recruiter

• Own full-cycle recruiting for senior and hard-to-fill technical roles across Research, Engineering, and Product teams.
• Lead global recruiting efforts across multiple regions (e.g. US, EMEA, APAC), including sourcing, interviewing, and closing candidates in diverse markets.
• Partner with hiring managers to define role scope, leveling, and interview plans that account for both business needs and regional talent realities.
• Build proactive sourcing strategies for niche and senior-level technical talent in the US and abroad.
• Evaluate candidates for technical depth, impact, and alignment with Deepgram’s values across different cultural and regional contexts.
• Deliver a high-quality candidate experience across time zones through clear communication, thoughtful process design, and operational rigor.
• Use data and funnel metrics to diagnose issues, improve signal quality, and increase hiring velocity globally.
• Collaborate with People Ops, Legal, and Finance to support compliant global hiring (employment models, offers, and regional considerations).
• Help evolve recruiting infrastructure, tools, and interview practices to support international scale.

Senior Technical Recruiter

Recruitment

• You will own recruiting for a broad set of GTM roles, including (but not limited to):
• - Sales (AE, SDR, Enterprise, Commercial)
• - Customer Success & Account Management
• - Marketing roles
• - Business Development & Partnerships
• - GTM leadership roles as we scale

Senior GTM Recruiter – Global

QA Engineer

• Run daily/weekly test cycles across multiple products and environments
• Build, maintain, and extend automated test frameworks integrated into CI/CD pipelines
• Author, update, and optimize test cases across product lines
• Partner with product squads to enable feature validation and regression coverage
• Participate in release readiness reviews and provide test evidence for release evaluation and qualification
• Hunt for failure modes beyond the “happy path”
• Contribute to QA dashboards and track product-level KPIs
• Help map production issues into regression tests

QA Lead Engineer

• Own QA Strategy & Execution: Define and execute the cross-product test strategy (manual + automated) with daily/weekly validation cycles.
• Build & Lead Team: Manage, mentor, and grow a QA team spanning engineers and specialists.
• Cross-Engineering Alignment: Partner with product and engineering managers to embed testing into every release pipeline.
• Test Infrastructure & Tooling: Drive strategy and adoption of frameworks, automation platforms, and CI/CD quality gates.
• Governance & Compliance: Own QA oversight for HIPAA, PCI FedRAMP, and all applicable quality standards.
• Quality Metrics & Reporting: Define KPIs, publish regular dashboards, and lead quality reviews with engineering and product leadership.
• Release Candidate Qualification: Be the final gatekeeper for release signoff, balancing risk and velocity for our frontier AI services.
• Customer Feedback Integration: Tie production monitoring and support feedback into QA strategy and iteration cycles.
• Exploratory Testing: Foster edge-case discovery and testing creativity to prevent regressions and long term improvement for frontier research based products.

QA Engineering Manager

• Build, ship, and maintain backend services using Node.js, Socket.IO, AWS Amplify, and DynamoDB
• Work across the frontend with TypeScript, React, Next.js
• Design and integrate APIs using both REST and GraphQL, supporting flexible, scalable data access across services
• Design and evaluate prompt orchestration and memory strategies to ensure consistent, deterministic AI outputs.
• Design resilient fallbacks for AI‑driven workflows (e.g., when model responses are ambiguous, incomplete, or fail).
• Monitor and tune AI performance (latency, cost, accuracy) across different providers and model versions.
• Familiarity with MCP
• Develop deep expertise in a few areas while remaining comfortable diving into new parts of the codebase
• Participate in code reviews and architecture discussions, fostering a culture of clarity, curiosity, and shared ownership
• Translate high-level product requirements into parallelizable, incrementally releasable tasks
• Balance short-term deliverables with long-term investments in efficiency, scalability, and performance

Senior Software Engineer, Full Stack – AI

Sales

• Build, nurture, and lead our Account Executive teams, accountable for new business and upsell ARR for your team.
• Lead and scale your AE team, fostering a culture of performance, accountability, and growth.
• Align with leadership on demand generation, pipeline goals, forecasting, product feedback and more.
• Coach and mentor AEs through a structured development path.
• Drive innovation in pipeline efficiency through the use of AI-enabled sales tools.
• Build data-driven systems for forecasting, territory planning, and performance management.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.