Ensure seamless implementation and ongoing support for clients' benefits administration needs
Pre-Onboarding: collaborate with clients and brokers to collect requirements, analyze needs, and prepare documentation and data
Onboarding: lead configuration and setup of benefits administration modules, conduct quality assurance testing, and provide comprehensive client training
Ongoing Support: assist clients during annual renewals, handle short-term reporting and ad-hoc requests, and advise on compliance matters
Specialized Focus: focus on benefits administration in EMEA and its impact on payroll; stay abreast of EMEA healthcare, tax, and regulatory changes and advise clients accordingly
Requirements
Minimum of 5 years of experience in benefits administration, preferably in a client-facing role
Deep understanding of benefits administration processes and compliance requirements
Proficiency in utilizing benefits administration software platforms
Excellent communication and interpersonal skills with the ability to effectively engage with clients and internal stakeholders
Strong analytical and problem-solving abilities with a keen attention to detail
Ability to manage multiple projects simultaneously and prioritize tasks effectively