Deel

GTM Enablement Manager, Client Success

Deel

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
  • Translate business priorities (adoption, retention, expansion, efficiency) into structured, outcome-driven enablement programs for CS roles.
  • Act as a thought partner to CS leadership on capability gaps, readiness needs, and skill development priorities.
  • Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
  • Partner with Subject Matter Experts, Product Enablement, and Instructional Design to create high-quality, role-specific learning experiences.
  • Ensure programs are practical, scenario-based, and directly applicable to real client conversations and workflows.
  • Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
  • Partner with Product and Customer Education to reinforce best practices for ongoing client enablement.
  • Use customer insights, CS feedback, and performance data to identify adoption or retention gaps and design targeted enablement interventions.
  • Define program milestones and success metrics aligned to CS and GTM goals.
  • Track KPIs and report regularly on enablement progress, outcomes, and impact.
  • Set clear expectations with stakeholders and provide ongoing feedback and recommendations.

Requirements

  • 3+ years of relevant experience in enablement, program management, Customer Success, Sales, or a related role.
  • Strong understanding of Customer Success motions, with at least 2 years of experience working in or closely with CS, Onboarding, or a revenue-impacting role.
  • Experience designing and delivering enablement programs for global, distributed teams.
  • Ability to translate complex product, process, or domain knowledge into clear, actionable learning.
  • Excellent project management and organizational skills; able to balance multiple priorities in a fast-paced environment.
  • Confident facilitator, coach, and communicator with strong presentation skills; fluent in English.
  • Highly collaborative, able to build trust and influence across CS, Product, Enablement, and cross-functional teams.
  • Data-informed and outcomes-focused, with experience defining and tracking enablement KPIs.
  • Self-directed, proactive, and comfortable operating as a single owner with high situational awareness.
  • Passion for learning, development, and helping others succeed.
  • Experience working in a high-growth technology or SaaS environment.
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enablement programsprogram managementCustomer Successdesigning learning experiencestracking KPIsdata analysisproject managementfacilitationcoachingpresentation skills
Soft Skills
collaborationcommunicationorganizational skillstrust buildinginfluenceself-directionproactivitysituational awarenesspassion for learningability to balance priorities