As the Learning Systems Manager, you will be the expert responsible for maintaining and optimising Decoded's Learner Management System (LMS) and other Learning Platforms (e.g., Credly, Data Camp, etc).
You will ensure that the LMS functions seamlessly to support our global delivery of virtual, in-person, and blended learning experiences across our Commercial and Apprenticeship programmes.
As part of the Learning Experience Design Team (LXD), you will know what ‘good’ looks like to learners, and have an intuitive knowledge of good UX on digital platforms.
Alongside owning the front-end of the LMS, you will steward the technical performance, security, and integration of the Canvas LMS, ensuring an exceptional and reliable user experience for our trainers and admin teams.
Your role is critical in ensuring our technology platform reflects and supports Decoded's commitment to learning excellence and data-driven insights.
Specific Role & Responsibilities: Your role will be to ensure the stability, functionality, and optimal performance of the LMS to support Decoded’s ambitious learning goals across all aspects of the learners journey.
LMS Administration & Maintenance: Take full ownership of the day-to-day administration, configuration, and technical support for the Canvas LMS environment with other critical systems (e.g., Credly, Data Camp, etc), including managing user accounts, roles, permissions, course creation, and system settings.
Content Structure and Delivery: Define and manage a coherent, intuitive, and seamless learning structure within the LMS. Uploading learning assets (eLearning modules, videos, podcasts, quizzes) to build sophisticated blended learner journeys in partnership with the LXD team.
System Optimisation & Enhancement: Proactively monitor system performance, identify opportunities for improvement, and implement new features, integrations, and tools within LMS to enhance the learner experience and administrative efficiency.
Technical Support & Training: Act as the Tier 3 technical support for all Canvas-related issues. Develop and deliver internal training and documentation for Decoded staff on effective use of the LMS features, best practices, and new functionalities.
Data Integrity & Reporting: Ensure the integrity of data within the LMS. Work closely with data and analytics teams to support the extraction and reporting of learner progress, activity, and attainment data, using these insights to inform platform improvements.
Integration Management: Manage the integration and maintenance of LMS with other critical systems (e.g., Credly, Data Camp, etc) to maintain a seamless flow of data and administrative processes.
Security & Compliance: Ensure the LMS adheres to internal security protocols and external data protection regulations, specifically supporting requirements for UK Apprenticeships and associated governance.
Stakeholder Collaboration: Collaborate closely with the Learning Experience Design (LXD) team to ensure the platform capabilities meet instructional design needs and with the Internal Quality Assurance team to support the monitoring and observation processes.
Future-Proofing: Stay current with LMS developments, releases, and the broader EdTech landscape, making recommendations for strategic platform evolution.

Requirements

You are passionate about leveraging technology to deliver high-quality learning experience and understand the critical role an LMS plays in a modern learning organisation.
You have a minimum of 3+ years of hands-on, expert experience as an LMS Administrator, Canvas LMS (Instructure) as a bonus.
You possess a strong technical background with experience in managing integrations, LTI tools, and user data synchronisation within an LMS.
You are highly proficient in troubleshooting complex technical issues, capable of escalating and resolving issues directly with vendors (Instructure Support).
You are a data-driven thinker, capable of extracting, transforming, and validating LMS data for accurate reporting on learner activity and outcomes.
You are an exceptional communicator, able to translate complex technical information into clear, actionable guidance for non-technical staff including Trainers, Learners and Management
Bonus: You have experience supporting LMS environments for training, apprenticeships, or corporate education.
You are familiar with data privacy standards and security requirements relevant to UK educational data.
You have experience with basic coding or scripting (e.g., HTML, CSS, JavaScript and Python) for customising the Canvas user interface or building simple integrations.
You have worked with AI and Generative AI technologies in learning environments.

Benefits

33 days leave per year (inclusive of bank holidays)
An extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8
We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance.
Modern, flexible and fully serviced offices at Fora
Company pension contributions
Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing
Travel insurance
Social events, including in-person company get-togethers, department away days and Christmas lunch
Continuous learning and development.
You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth, and collaboration
Free monthly lunches
Casual dress every day

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

LMS AdministrationCanvas LMSLTI toolsdata extractiondata transformationdata validationHTMLCSSJavaScriptPython

Soft skills

communicationtroubleshootingdata-driven thinkingcollaborationtrainingproblem-solvingstakeholder engagementuser experience designtechnical supportadaptability