High priority customer technical leadership
Work with most important customers and cross functional teams to accelerate the customer’s container and AI journeys, focusing on developer workflows
Engage with customer teams and cross functional teams to gather customer’s technical/business goals and challenges related to their container and AI journey.
Create and manage engagement plans that span existing products and new offerings to achieve critical business goals.
Oversee “design partner” rapid prototyping engagements with engineering and customer teams to validate customer-product fit for new use cases
Work with teams to create/manage/deliver custom demos and content aligned to customer use cases.
Deliver high-impact enablement and best practices content to customer audiences from developer to C level.
Ability to travel up to 50% domestically and internationally as a senior representative of to prospective clients, customers, and technical alliance partners.
Be a thought leader for a particular area of responsibility both internal and external, working with fellow Dockhands to create/manage/deliver content
Gather field feedback from customer teams and pre and post sales teams
Coordinate with Field CTO and other Solutions Architects to prioritize/contextualize/correlate field requests into a cohesive set of prioritized requests to the product/engineering teams.
Work directly with product/engineering teams on workflows and feature alignment to customer use cases prioritized by revenue impact.
Be customer zero for new functionality produced by product/engineering teams
Give input on internal technical enablement and customer enablement needs, and review enablement content
Assist the sales enablement team with internal technical enablement for new products and services.

Requirements

Proven experience as a Sales Engineer, Solutions Engineer, or Solution Architect in complex enterprise environments.
Excellent communication, influence, and stakeholder management skills.
Experience in managing customer relationships at the technical and business level.
Experience presenting solutions and demonstrations to small and large audiences, virtually and in person.
Experience interfacing with internal product/software teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.
Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis.
Ability to solve technical problems and translate customer experience to actionable feedback for engineering.
Experience developing collateral to assist customers with best-practice adoption.
Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
Experience with container ecosystems, or adjacent technologies strongly preferred.
Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Security experience strongly preferred.
Must be fluent in English
Willingness to travel up to 50% domestically and internationally as a senior representative to prospective clients, customers, and technical alliance partners.

Benefits

Work Model – Remote
Employment Type - Full-time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales EngineerSolutions EngineerSolution Architectapplication code developmentcloud platformscontainersDevOpsmodern application architecturesAgentic AI developmentSoftware Development Lifecycle

Soft Skills

communicationinfluencestakeholder managementcustomer relationship managementproblem solvingtechnical enablementpresentation skillscollateral developmentfeedback translationthought leadership