Customer Support Specialist
Deblock
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Represent the voice of the customer internally, helping shape future improvements
Requirements
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
Benefits
- Above market rate salary for junior roles
- Telework allowance for remote work
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
- Real career development opportunities: you grow as we grow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsattention to detailproblem solving mindsetcuriousmotivatedeager to learn