Deblock

Compliance

• Defining, developing, managing, refining and documenting the Permanent Control Plan to manage all sources of regulatory risk and provide reporting which meets the needs of the regulator, local and Group management
• Supporting the business where necessary regarding the launch of products to ensure regulatory requirements are met, as appropriate
• Determining identification and verification standards for customer take-on and AML compliance
• Overseeing licence maintenance and new licence applications
• Communicating with all necessary staff to ensure they understand their responsibilities and are trained in Deblock policies and procedures to identify financial crime, escalate suspicious activity by making internal reports and make external reports to the regulators and other law enforcement bodies in a timely manner

Deputy Head of Compliance

Customer Support

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Work in rotating shifts, including occasional weekends, to support our European customer base
• Represent the voice of the customer internally, helping shape future improvements

Customer Support Specialist

Product Manager

• We want to revolutionise how money moves between fiat and crypto to unlock the numerous possibilities that Web3 offers.
• Design and implement a robust and innovative financial crime and fraud product to protect our users, eliminate bad actors, and propel forward the ecosystem.
• Build out Deblock’s FinCrime platform by setting out the product strategy, owning the roadmap for delivery, and hiring the team to deliver it.
• Combine rules with machine learning and AI to develop leading solutions.

Deputy Head of Compliance

Customer Support Specialist

Senior FinCrime Product Owner