Deblock

Operations

• Analyse our product fit, generate insights for improvements and feature advances to make Deblock THE best neo-bank in Milan.
• Grow our external testing panel, and grow our organic base in the city. Build a deep passionate community.
• Track what works and what doesn’t, direct the product evolution and brand positioning. Be the person who actually knows what's happening on the ground, and can respond to market stimulus.
• You understand how to open doors, build a local pipeline, and turn relationships into commercial partnerships on the ground in Milan.

Growth Ops

Compliance

• Maintain, and continuously enhance the Compliance Framework, including policies, procedures, and internal controls, covering all applicable regulations for the entity.
• Implement and oversee the annual Compliance Plan, including compliance monitoring activities and thematic reviews focusing on regulatory outcomes and conduct risk, and management and board-level reporting.
• Identify, assess, and escalate material compliance risks, breaches, or control weaknesses.
• Ensure compliance requirements are embedded into business processes, product governance, customer onboarding, and ongoing operations.
• Assess and monitor Conduct Risk, ensuring that the firm’s culture and business practices consistently deliver fair outcomes for customers.
• Provide regulatory interpretation, guidance, and practical advice to the business on existing, new, and evolving regulatory requirements and their operational impact.
• Support product development and change initiatives, ensuring that new or significantly modified products, services, and distribution models comply with applicable regulatory obligations.
• Act as a trusted advisor to senior management on regulatory matters, compliance risk exposure, and regulatory strategy.
• Provide input for escalations requiring Senior Management approval. Participate in the second line of defence oversight of Financial Crime & AML/CFT Framework.
• Challenge the adequacy and effectiveness of first-line AML/CFT implementation and ensure alignment with regulatory expectations.
• Collaborate with the AML/Financial Crime team to ensure a holistic view of compliance risk for Senior Management.
• Act as a point of contact for authorities on regulatory compliance matters, together with the CRCO.
• Manage and coordinate responses to regulatory inquiries, including preparation of documentation and follow-up actions.
• Maintain a Regulatory Change Management tracker to ensure all upcoming legislative changes are mapped to internal owners and implemented ahead of deadlines.
• Ensure adequate metrics are provided for Senior Management oversight.
• Ensure timely, accurate, and consistent regulatory reporting within the scope of regulatory compliance responsibilities.
• Ensure adequate compliance training and awareness programs across the organisation tailored to regulatory developments and risk exposure.
• Ensure staff understand their regulatory responsibilities, applicable policies and procedures, and escalation pathways.
• Monitor regulatory developments and proactively assess their applicability and impact on the business.
• Contribute to the ongoing improvement of governance arrangements, compliance methodologies, and reporting frameworks.
• Collaborate with second line of defence colleagues on Risk, Legal, AML, and Permanent Control functions to ensure coherent second-line coverage.

Growth Ops

Regulatory Compliance Officer