Review/Approve Dealer communications posted to OEM website.
Drive exceptional external/internal customer service that involves timely issue resolution.
Work with OEM/Dealer Tire teams on program promotional activities, program enhancements, results, Dealer communication, etc.
Serve as internal communication point person to deliver consistent, appropriate messaging.
Develop and lead new program element webinars (or conference calls) and weekly OEM status calls to review all activity including current/future initiatives.
Support OEM/Dealer Tire teams on program promotional activities, program enhancements, results, dealer communication, etc.
Invoke a project management methodology to manage the program/promotion conception, design and implementation.
Build relationships with OEM vendors/partners to ensure cross-program integration as needed.
Serve as initial point of contact for issue resolution.
Work with appropriate groups within Dealer Tire and OEM to ensure that issue is resolved in timely manner.
Identify opportunities for program enhancements.
Partner with internal and external stakeholders on evaluating and communicating key fitment data for accessory products.
Manage, monitor, and validate tire, wheel, and accessory fitment information to ensure accuracy across all OEM programs, assemblies, and project initiatives.
Analyze opportunity and project-specific requirements to provide informed tire and wheel recommendations aligned with performance targets, engineering constraints, and OEM guidelines.
Maintain process for identifying fitment discrepancies, coordinating corrections, and confirming final approval with OEM engineering and internal teams.
Support new product development and assembly initiatives by interpreting fitment specifications, requirements, and compatibility criteria.
Key OEM contact for marketing, inventory, invoicing and performance analysis.
Participate in forecasting discussions, and internal initiatives.
Collaborate with internal stakeholders on increasing efficiency with assembly system processes.
Partner with General and Program Managers to monitor OEM relationships, performance and business opportunities.
Provide analytics that help determine the progress/success of OEM programs.
Analyze the data to ensure new business initiatives align with Dealer Tire’s Strategic Plan.
Provide/visualize tire/accessory program performance analytics to OEM teams.
Work collaboratively with internal teams to analyze overall product performance/profitability.
Participate in Sales and Marketing planning meetings with OEMs and internal stakeholders.
Responsible for providing data for promotional program business case development.
Work with Marketing/Merchandising on material creation, implementation support and development of product information for digital marketing.
Coordinate pricing updates and new program additions with internal teams.
Maintain OEM Assembly Fitment Data.
Coordinate manual sales order entry, follow-up and communication.
Image and web content administration/maintenance; manage web alerts for assemblies.
Sell sheet creation and internal/external communication.

Requirements

Requires BS/BA, preferably in Business, Inventory Management or related field.
Experience working with National/Regional OEMs and MFG preferred.
Minimum of 3 years’ experience leading external/internal calls and launching new projects/enhancements.
Knowledge of Dealer Tire OEM programs preferred.
Knowledge of tire, wheel, accessory product fitment requirements and OEM approval process preferred.
Proven knowledge of business intelligence is preferred.
Foundational Microsoft Office product knowledge required.
Demonstrated detail orientation and organizational skills required to ensure prompt follow-up with both external (OEM) and internal customers.
Proven professional, effective written and oral communication skills.

Benefits

paid time off
medical
dental
vision
401k match (50% on the dollar up to 7% of employee contribution)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementbusiness intelligencedata analysisfitment specificationstire fitment requirementswheel fitment requirementsaccessory product fitmentprogram enhancementpromotional program developmentdigital marketing

Soft Skills

customer servicecommunicationorganizational skillsdetail orientationcollaborationrelationship buildingproblem resolutionanalytical thinkingleadershipstakeholder engagement

Certifications

BS/BA in BusinessBS/BA in Inventory Management