DCI

Customer Support Specialist

DCI

full-time

Posted on:

Location Type: Hybrid

Location: Hutchinson • Kansas • United States

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Salary

💰 $49,000 - $55,000 per year

Job Level

Junior

About the role

  • Receive, log, and respond to telephone, online chats, and email inquiries about DCI lending products.
  • Educate customers to improve their understanding of DCI applications and services.
  • Research and resolve customer questions and concerns efficiently.
  • Escalate complex application issues to senior-level support or development teams when needed.
  • Maintain and update customer control records, ensuring accuracy and compliance.
  • Provide input for user documentation and contribute to its creation.
  • Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
  • Assist with setup and plugin configuration for new services.
  • Serve as backup support for first-level calls across applications.
  • Participate in the customer support call center as needed.

Requirements

  • Work experience in a bank, core processor, financial institution, or related field.
  • Direct experience working with GoBanking accounts, Online Banking Products and Services, and ability to troubleshoot questions for resolution
  • Excellent verbal and listening skills for both in-person and phone interactions.
  • A friendly, professional attitude when assisting customers.
  • Exceptional written communication skills for internal and external correspondence.
  • Strong analytical, problem-solving, and resolution abilities.
  • Effective time management and organizational skills.
  • Proficiency with Microsoft 365 tools.
  • Adaptability to quickly learn new tools and processes.
Benefits
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingcustomer supportproblem-solvinganalytical skillsdocumentation creationplugin configurationdata entrycustomer inquiry resolutionapplication supportservice implementation
Soft Skills
verbal communicationlistening skillsprofessional attitudewritten communicationtime managementorganizational skillsadaptabilitycustomer educationteam collaborationescalation management