System Administrator

• Provide support and maintenance for a large Windows Server environment
• Manage secure file movements using IBM MQ, FTP, SFTP, FTPS, and related technologies
• Ensure secure deployment and management of customized web applications
• Provide installation, monitoring, and support for new and existing infrastructure for both DCI and clients
• Document and maintain system processes, configurations, and procedures
• Coordinate with cross-functional teams on technical requirements and support escalations
• Track all work performed using NetSuite or other case tracking systems
• Provide after-hours support as required
• Ensure timely and secure patching of all systems under BITS management
• Maintain encryption best practices for file and web-based application security
• Support business continuity plans and ensure environments are audit-ready

Senior System Administrator

Implementation Specialist

• Ensure successful conversion of new banks to the DCI data processing system
• Assist in designing and testing new projects and enhancements for DCI systems
• Conduct consulting and operational audits for client banks
• Provide post-conversion training and consultation for client banks
• Collaborate with Programmers to submit and test converted data

Management Implementation Specialist

Auditor

• Perform risk-based IT audits across systems, applications, and processes.
• Assess the design and operating effectiveness of IT general controls (ITGCs).
• Execute audit procedures aligned with SOC 1, SOC 2, PCI DSS, and FFIEC/OCC requirements.
• Document audit procedures, findings, and recommendations in accordance with professional standards.
• Develop and expand knowledge in Artificial Intelligence audit practices.
• Support external audits and regulatory examinations.
• Prepare audit documentation, coordinate walkthroughs, and compile supporting evidence.
• Track and report on corrective actions and compliance initiatives.
• Assist in maintaining ongoing compliance with regulatory and industry frameworks.

Senior Internal Auditor

Customer Support

• Receive, log, and respond to customer inquiries via phone, chat, and email regarding lending products.
• Research and resolve customer questions, issues, and discrepancies efficiently.
• Educate customers to improve their understanding of DCI applications and services.
• Escalate complex issues to senior support or development teams when necessary.
• Perform post-closing loan support tasks, including: Calculating accrued interest, Managing escrow payment changes, Processing variable payment changes, Performing loan general ledger (GL) balancing, Supporting participation loans.
• Ensure accuracy and compliance in all loan-related activities.
• Maintain and update customer control records with a high level of accuracy.
• Provide input for user documentation and assist in its creation.
• Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
• Assist with setup and plugin configuration for new services.
• Serve as backup support for first-level calls across applications.

Customer Support Specialist – Loans

QA Engineer

• Create and execute manual test cases to ensure software quality for new and existing features
• Collaborate closely with developers, business analysts, and the SCRUM team to resolve defects and optimize functionality
• Log, track, and retest defects using Azure DevOps (ADO), ensuring accuracy and thoroughness
• Participate in daily stand-ups and agile ceremonies, offering test updates and sharing QA insights
• Support release cycles by validating staging environments and communicating results to stakeholders
• Contribute to the development and improvement of our QA processes and test case libraries
• Continue developing test automation skills, with mentorship and support from the QA Manager as needed
• Conduct API testing using tools such as Postman or Swagger to validate back-end functionality

Senior System Administrator

Management Implementation Specialist

Senior Internal Auditor

Customer Support Specialist – Loans

Software Quality Assurance Analyst