Customer Support Specialist – Loans
DCI
full-time
Posted on:
Location Type: Hybrid
Location: Kansas • United States
Visit company websiteExplore more
Salary
💰 $49,000 - $55,000 per year
Job Level
About the role
- Receive, log, and respond to customer inquiries via phone, chat, and email regarding lending products.
- Research and resolve customer questions, issues, and discrepancies efficiently.
- Educate customers to improve their understanding of DCI applications and services.
- Escalate complex issues to senior support or development teams when necessary.
- Perform post-closing loan support tasks, including: Calculating accrued interest, Managing escrow payment changes, Processing variable payment changes, Performing loan general ledger (GL) balancing, Supporting participation loans.
- Ensure accuracy and compliance in all loan-related activities.
- Maintain and update customer control records with a high level of accuracy.
- Provide input for user documentation and assist in its creation.
- Support on-site implementation teams, Customer Relationship Managers, and the Education Department.
- Assist with setup and plugin configuration for new services.
- Serve as backup support for first-level calls across applications.
Requirements
- Experience working in a bank, financial institution, core processor, or related environment.
- Direct experience with loan accounts, lending systems, or servicing processes.
- Strong comfort working with numbers, including mathematical calculations and financial data analysis.
- Excellent verbal communication and listening skills.
- Professional, friendly demeanor when assisting customers.
- Strong written communication skills for internal and external correspondence.
- Proven analytical, problem-solving, and issue-resolution abilities.
- Effective time management and organizational skills.
- Proficiency with Microsoft 365 tools.
- Ability to quickly learn new systems and processes.
- Dependable with the ability to manage multiple priorities and meet deadlines.
Benefits
- Comprehensive benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan accountslending systemsservicing processesmathematical calculationsfinancial data analysispost-closing loan supportaccrued interest calculationescrow payment managementloan general ledger balancingparticipation loans
Soft Skills
verbal communicationlistening skillswritten communicationanalytical skillsproblem-solvingissue-resolutiontime managementorganizational skillsprofessional demeanordependability