DC Thomson

Revenue Operations

• Supporting order management, billing, reconciliation, and reporting activities
• Reviewing orders for accuracy and completeness before processing
• Supporting billing processes to ensure revenue is invoiced correctly
• Identifying and resolving issues that could lead to revenue leakage
• Supporting pipeline and forecast data validation
• Assisting with monthly reconciliations and investigating discrepancies
• Maintaining high-quality, accurate data in CRM and finance systems
• Working with Sales and Finance to improve data quality and process adherence
• Contributing ideas and supporting initiatives to improve efficiency and reduce manual work

Revenue Operations Executive

Data Analyst

• Standard Reporting & Dashboards – Builds and maintains accurate, timely dashboards and reports that enable daily decision‑making.
• Data Preparation & Structure – Assists with data extraction, cleaning and basic modelling to ensure reliable inputs for analysis and visuals.
• Ad‑hoc Analysis – Delivers clear, concise analysis to answer defined business questions within agreed timelines.
• Quality & Documentation – Applies checks, validates numbers against sources and maintains definitions so outputs are trusted and repeatable.
• Stakeholder Support – Gathers requirements, communicates status and ensures outputs are understandable and actionable.
• Continuous Improvement – Suggests small process/automation enhancements that reduce manual effort and improve consistency.

Journalist

• Write compelling features: Produce high-quality, engaging, and informative articles that capture the spirit of Scotland, covering everything from people and places to culture, lifestyle, history, and current events.
• Research and develop ideas: Generate fresh, creative, and original feature ideas that are aligned with the interests of our readers. Conduct thorough research to ensure the accuracy and depth of every piece.
• Finger on the pulse: You should be able to spot trends before our competitors get to them and display a desire to be the go-to guide for everything happening in Scotland.
• Work to deadlines: Manage daily editorial deadlines while maintaining attention to detail and ensuring all content is on-brand and of the highest standard.
• Collaborate with editorial team: Work closely with editors, other writers, and photographers to produce multi-faceted features. Contribute to brainstorming sessions and collaborate on larger editorial projects.
• Engage with the audience: Write in a tone that resonates with our readers, inspiring them to connect with Scotland's heritage, landscape, and people.
• Plan for future content: Contribute to editorial planning by suggesting feature ideas and planning long-term content strategies that will keep the magazine fresh and relevant.
• Brand: Maintaining brand values and consistency of tone across your content, working with design to ensure management of fonts in line with company guidelines

Features Journalist

• Play a critical role in strengthening analytical capability across a fast-paced, portfolio-based business
• Help teams across Product, Editorial, Commercial, Marketing, Finance and Technology understand data and unlock insights
• Drive measurable commercial outcomes through high-quality analysis
• Shape how success is measured and ensure data translates into clear insights supporting revenue growth
• Influence senior stakeholders and provide analytical oversight in a collaborative environment
• Champion best practices and improve analytical methodologies across teams

Principal Data Analyst

Content Writer

• **Key responsibilities:**
• - Produce compelling, high-quality written content for commercial campaigns across multiple platforms
• - Support delivery of co-branded campaigns from concept to publication
• - Contribute to content ideation, shoots, events and social executions where required
• - Use performance insights to optimise content and improve future output
• - Ensure all work meets editorial standards, brand guidelines and client expectations
• - Collaborate closely with designers, producers, editorial teams and analytics specialists
• **What success looks like:**
• - Content consistently delivered on time and to brief
• - Strong engagement metrics (e.g. dwell time, click-through, completion rates)
• - High editorial accuracy and minimal revisions
• - Positive campaign performance and client satisfaction

Commercial Writer

Account Manager

• Owning and delivering against weekly and monthly revenue targets
• Re-engaging lapsed customers and converting them into active accounts
• Generating new business opportunities and building a strong sales pipeline
• Managing a portfolio of customers, driving retention, upsell and cross-sell opportunities
• Recommending effective multi-channel advertising solutions across our brand portfolio
• Building trusted relationships that support repeat business and long-term value
• Conducting high-volume outbound sales activity (calls and video meetings)
• Maintaining accurate CRM records (HubSpot) to support forecasting and performance
• Collaborating with colleagues to share insight, improve conversion and shape propositions

Sales Development Account Manager – 6m FTC

Customer Success Manager

• Working closely with the Head of CRM / CRM Manager, take ownership of campaign and journey management from planning content, creating and maintaining data selections and segments, through to testing, deployment and post-campaign analysis.
• Own the end-to-end delivery and optimisation of designated CRM journeys (such as onboarding, winback etc) and campaigns to grow digital subscription (monetisation strategies) across DCT brands.
• Ownership of testing and optimisation plans, designing and running A/B tests, sharing results and insights, and using learnings to improve future campaigns and journey performance.
• Lead the delivery of new CRM initiatives within designated workstreams, including email, push and on-site messaging, while contributing ideas and recommendations to the wider CRM roadmap.
• Work with Product teams to identify opportunities to use data, automation, triggers and personalisation to improve existing customer journeys and create new CRM communications that increase engagement, retention and revenue.
• Lead with personalisation, using advanced segmentation, dynamic content and journey logic to deliver relevant and sophisticated customer experiences.
• Work closely with the Data Science & Insights team to set up experiments, monitor KPIs, analyse performance, identify opportunities for improvement, and recommend actions to improve engagement, retention and revenue.
• Present campaign and journey performance, insights and recommendations to the wider business and relevant stakeholders.
• QA campaigns and journeys created by others in the team, helping to maintain high standards of accuracy, customer experience and best practice.
• Help define and embed CRM best practice across planning, targeting, testing, reporting and deployment.
• Work cross-functionally with Product, Data Science, Marketing, Design and Customer Support to improve customer journeys and support key business initiatives.

CRM Specialist

Business Development Rep

• Identify new revenue opportunities, including untapped segments, regional initiatives, consortia, partnerships and complementary products or services that could extend our B2B products’ reach.
• Maintain a visible presence in academic and library networks through active participation in sector groups, events and online communities, ensuring our products remains front of mind for key decision makers.
• Take ownership of the lead to conversion journey for the Social History Archive and other products, ensuring activity supports both acquisition and long‑term retention objectives.
• Represent our products at sector conferences, user meetings and partner events, building relationships that lead to sustainable pipelines of new and expanded business.
• Build strong, consultative relationships with prospective and existing customers, taking time to understand local teaching, research and budget pressures and aligning the Archive’s value proposition accordingly.
• Nurture long‑term account relationships, seeking out opportunities for expansion, integration with other services and deeper embedding of the Archive in teaching and research workflows.

Business Development Manager

• The Senior Account Manager leads high-value and/or geographically diverse client accounts and is responsible for driving the strategic direction of client campaigns.
• This role involves managing complex projects and ensuring that client strategies are executed effectively to achieve business objectives.
• The Senior Account Manager also plays a key role in identifying opportunities for account growth and contributing to business development.
• Serve as the key point of client contact, collaborating closely with internal and external teams to meet client objectives.
• Develop a deep understanding of clients' business objectives and develop strategic marketing plans that meet their needs.
• Build and maintain long-term client relationships and manage strategic interactions across key stakeholders.
• Provide strategic guidance to clients, identifying opportunities for growth and improvement in their marketing efforts.
• Conduct market research and competitive analysis to inform campaign strategies and identify new opportunities.
• Oversee the quality assurance process across all client deliverables.
• Lead compliance initiatives to meet both client and industry standards.
• Champion innovative approaches to client challenges.
• Monitor and report on campaign performance, providing insights and recommendations for optimization, with subject matter expert support.
• Develop and present comprehensive proposals and presentations to clients.
• Create and execute account growth strategies for existing clients.
• Advocate for the needs and interests of clients within the agency, ensuring high-quality service delivery.
• Stay up to date on industry trends and changes in order to deliver additional value and strategic advice to clients.
• Manage complex budgets across multiple client accounts, ensuring profitability and efficient allocation of resources.
• Manage the financial health of jobs, including performing regular budget checks and providing timely updates to the finance team where changes occur.
• Support the finance team by proactively managing billing plans, POs and invoicing in our project management system, Kantata.
• Work closely with internal teams to ensure timely, high quality project deliverables.
• Identify and pursue opportunities for account growth and upselling of additional services.
• Ensure Fifth Ring processes and procedures are followed at all times.
• Be a robust defender of the agency’s values, people and commercial interests.
• Communicate clearly and proactively with colleagues to ensure alignment and support.
• Produce thorough and effective briefs to ensure colleagues are aligned on project outputs and outcomes.
• Support the business development team in developing new opportunities.
• Provide proactive support and updates to colleagues where necessary to ensure the smooth running of client projects and efficient and coherent service for clients.
• Provide support and guidance to junior team members.
• Work effectively with the Traffic Manager and delivery team members to ensure client requirements are being met and timelines and schedules are aligned.
• Support colleagues in all Fifth Ring locations through proactive consultation, creativity and visibility.
• Other duties will be assigned as required and as appropriate

Senior Account Manager

Content Manager

• Develop a deep understanding of client businesses and sectors globally, identifying their position, challenges, and opportunities within their industries
• Advise clients on PR and content plans aligned to business objectives
• Identify and develop proactive story angles that build visibility and credibility across earned, owned, and shared channels
• Develop high-quality content including high value anchor content (e.g. white papers) press releases, thought leadership, social content, and blogs. Graphic content skills also welcome
• Create content including anchor pieces of high value content to allow news angles to hang from and other types of content to be developed to align to engaging target audiences in multiple ways
• Present work and results to clients, clearly demonstrating impact against agreed objectives and outcomes
• Lead and support the delivery of PR and content campaigns across global markets
• Collaborate with internal teams to develop impactful concepts and bring communications ideas to life, including working with creative teams to extend activity across earned channels
• Devise and execute media and PR plans that support key initiatives, including the effective use of PR to enhance search visibility
• Secure earned opportunities to profile senior leaders and subject matter experts in alignment with business objectives (e.g. media coverage, features, speaking opportunities, podcasts, and events)
• Build and maintain strong relationships with media across traditional and digital platforms, establishing trusted connections with key journalists and influencers
• Contribute to crisis communications support, including advising on preparedness and supporting response activity, as well as ongoing improvement of response processes

PR and Content Manager

Account Executive

• Assist in the development of project plans for clients.
• Support strategic planning by providing research and data and assist in executing planned strategies under senior guidance.
• Support the preparation of proposal documents and client onboarding processes.
• Ensure all deliverables meet specified quality standards.
• Work with other departments to ensure that timelines for deliverables are being met.
• Research client industries and trends to share with the Account Manager.
• Assist in brainstorming sessions to develop new creative concepts.
• Stay updated on industry trends to suggest innovative ideas.
• Source and clearly brief suppliers, such as photographers, videographers and contractors.
• Support in the administration of client accounts.
• Support the creation of high quality, insightful project performance reports for clients.