DBSync

Technical Writer, Trainer

DBSync

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

Cloud

About the role

  • Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
  • Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.
  • Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
  • Maintain document version control and ensure documentation is updated in line with product releases.
  • Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.
  • Design and deliver technical training programs for internal teams, customers, and partners.
  • Conduct live and virtual training sessions on software applications, IT tools, and best practices.
  • Develop training materials, presentations, video tutorials, and e-learning modules.
  • Assess trainees' understanding and adjust training methods for better engagement.
  • Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.
  • Collaborate with clients to understand integration needs and business requirements.
  • Document functional and technical requirements (BRDs, FRS, SOWs).
  • Act as a liaison between customers and delivery teams to ensure successful implementation.
  • Analyze customer feedback and usage patterns to improve documentation and training.
  • Support product development by identifying gaps and suggesting enhancements.
  • Help prioritize issues and track progress in Agile development cycles.

Requirements

  • Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.
  • 5+ years of experience in technical writing, training, or business analysis
  • Strong knowledge of software development, APIs, cloud computing, DevOps, or gitbook
  • Proficiency in documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.
  • Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.
  • Excellent writing, communication, and presentation skills.
  • Ability to simplify complex technical concepts for different audiences.
  • Experience gathering requirements and translating them into actionable documentation.
  • Certifications in Technical Writing, Instructional Design, or Business Analysis are a plus.
  • Familiarity with CRMs and ERPs like Salesforce, Dynamics 365, NetSuite is preferred

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical writingtrainingbusiness analysissoftware developmentAPIscloud computingDevOpsdocumentationrequirements gatheringversion control
Soft skills
writingcommunicationpresentationsimplifying complex conceptscollaborationengagementadaptabilityanalytical thinkingcustomer feedback analysisproblem-solving
Certifications
Technical WritingInstructional DesignBusiness Analysis