dbrand

Customer Experience Representative – 10 Month Contract

dbrand

contract

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$20 per hour

About the role

  • Providing customers with an immaculate pre-purchase and post-purchase experience via our Gorgias customer experience platform
  • Surfacing data from the goldmine that is our Customer Experience (CX) platform – identifying trends, patterns and opportunities, then using those insights to drive positive changes within the company
  • Thinking outside the box to create one-of-a-kind brand experiences for our customers
  • Keeping up to date with other departments by attending meetings and habitually checking the company’s internal communication platform
  • Contributing to and furthering our culture of excellence.

Requirements

  • A degree, diploma, or a wealth of experience in Customer Service
  • Impeccable spelling and grammar - you’re a strong, confident, and exacting writer with a mastery of the English language
  • A robust communication style - you have exceptional written and verbal communication skills
  • Detail-oriented, self-sufficient, resourceful, organized, and proactive
  • The instinct to help teammates thrive and the openness to learn from their experiences
  • Your favourite smartphone brand is 'extortion'. This is non-negotiable.
  • The ability to solve complex problems through the use of logic and Google
  • Commitment to long-term growth and learning opportunities
  • Insights and engagement with the current state of internet culture and smartphone technology.
Benefits
  • This role is a 10-month full time contract with the possibility of extension
  • Fully remote following training but requires travel to Mississauga HQ for onboarding
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experiencedata analysistrend identificationpattern recognitionproblem solvingwritinggrammar mastery
Soft Skills
communicationdetail-orientedself-sufficientresourcefulorganizedproactiveteamworkopenness to learning