dbrand

Customer Support

• Providing customers with an immaculate pre-purchase and post-purchase experience via our Gorgias customer experience platform
• Surfacing data from the goldmine that is our Customer Experience (CX) platform – identifying trends, patterns and opportunities, then using those insights to drive positive changes within the company
• Thinking outside the box to create one-of-a-kind brand experiences for our customers
• Keeping up to date with other departments by attending meetings and habitually checking the company’s internal communication platform
• Contributing to and furthering our culture of excellence.

Customer Experience Representative – 10 Month Contract