Patient Account Specialist – Customer Service
Dayton Children's Hospital
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Job Level
About the role
- Responsible for all billing and collection activity with insurance carriers
- Research and contact with patient, guarantor, insurance companies, or other third-party payers
- Billing of accounts, review of payment accuracy, account research, and follow-up
- Financial, clinical, or demographic account corrections
- Coordination with service providers and payers, root analysis of denied payment, and timely follow up on claims
- Filters and sorts EPIC work-queues for effective A/R strategies
- Maintains a high level of accuracy and assures compliant billing of claims
- Track and communicate payer trends to supervisor and manager
Requirements
- High school diploma or GED required
- Minimum of 1 year of experience in patient financial services or healthcare billing
- Strong communication and interpersonal skills
- Ability to work tactfully with patients, staff, and interdepartmental customers
- Strong analytical and problem-solving skills
- Knowledge of healthcare billing regulations and compliance requirements
- Excellent organizational and time-management skills
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingcollection activitypayment accuracyaccount researchfinancial correctionsclinical correctionsdemographic correctionsA/R strategiescompliant billingclaims follow-up
Soft skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsorganizational skillstime-management skillstactful interactioncustomer servicecoordinationroot cause analysis
Certifications
high school diplomaGED