Customer Support Agent
SGINK
Customer Support Representative – English/Spanish
Day Translations, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
- Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
- Process inbound leads and help Project Managers define the scope of projects
- Informs clients about the current status of projects
- Forwards information/messages from chat or phone to the appropriate departments
- Reports activity in tracking systems and actively communicates with peers on task completion
- Adhere to applicable policies and procedures
Requirements
- Proven experience in customer support or customer service
- Capacity to handle incoming calls from clients during their complete shifts
- Advanced verbal and written communication skills in English (Native or C1) and fluency in Spanish
- Knowledge of the translation industry is a plus but not required
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism and politeness
Benefits
- Remote (worldwide)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcustomer serviceverbal communicationwritten communicationcross-cultural communicationinterpersonal communicationprofessionalismpoliteness
