Daxko

Customer Support

• Be the first point of contact for customer inquiries via phone, chat, and email
• Translate complex product features into simple, easy-to-understand explanations
• Troubleshoot issues and guide customers through practical solutions
• Offer usage tips, training, and resources that promote long-term success
• Identify and escalate bugs or technical challenges to internal teams
• Maintain accurate records of conversations and support cases
• Stay current on product updates and internal support procedures
• Meet and exceed team goals for case resolution, customer satisfaction, and response times
• Contribute to team learning and occasional training sessions as a product expert

Customer Service Representative

Account Executive

• Join our dynamic, driven, and supportive team as an Account Executive , where you'll be more than just a quota-chaser—you'll be a strategic partner to clients and a vital contributor to our company's growth.
• In this role, you’ll connect with potential customers, close deals, and introduce additional solutions to our valued existing accounts.
• You'll focus on small to mid-sized accounts while learning and growing within a team that celebrates success, innovation, and relationships.
• If you’re passionate about sales, love building connections, and thrive in a fast-paced environment, we want to hear from you.
• Meet or exceed monthly sales goals through proactive outreach and relationship-building
• Identify client needs and deliver tailored product solutions
• Stay ahead of industry trends and effectively communicate product value
• Cultivate long-term, meaningful relationships with both clients and internal teams
• Resolve client concerns and negotiate with confidence and professionalism
• Make cold calls and follow up on leads with enthusiasm and strategic focus
• Present and demo products to showcase impact and value
• Analyze sales data to spot trends, improve strategies, and identify opportunities
• Travel up to 50% to build face-to-face relationships

Security Engineer

• Build and mentor a high-performing security team that thrives on collaboration and continuous improvement.
• Influence at the highest levels, serving as a trusted advisor to the CEO, CTO, CRO, and Board of Directors.
• Lead across Operational Security, Product Security, and Regulatory Compliance, embedding security in every layer of the business.
• Balance proactive risk management with business enablement, protecting revenue and strengthening client trust while fueling innovation.
• Create and drive a forward-looking security strategy aligned with business goals and evolving threats.
• Serve as the executive voice of security across the organization and with external stakeholders.
• Own the security budget and ensure smart investment in impactful technologies and initiatives.
• Oversee all security operations - from threat detection and vulnerability management to incident response and SOC leadership.
• Embed security across the SDLC, ensuring secure architecture, code reviews, and DevSecOps practices are second nature.
• Ensure ongoing compliance with PCI DSS, SOC 2, GDPR, HIPAA, and other key frameworks.
• Maintain robust business continuity and disaster recovery plans.
• Manage payment security, fraud prevention, and third-party risk assessments.
• Build a company-wide security culture through engaging training, awareness programs, and clear communication.
• Foster a “security-first” mindset without slowing down innovation.

Customer Service Representative

Account Executive

Chief Information Security Officer