DaVita Kidney Care

Operations

• Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Meaningful Workday - EVERY Day. You'll go home every day knowing you are making a difference in patients' lives and that you are developing your team to reach their full potential.
• Available when the clinic is open.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to deliver the best for our patients, teammates and community.
• Financial Management. Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Autonomy. It's your clinic to run. You aren't alone though. You will have the support and guidance of your director, regional peers and the greater company to help you manage your facility.
• We foster entrepreneurs and those who seek to continuously improve.
• Culture & Growth. Our values are not just written in a book somewhere, but are an intentional part of everything we do. As leaders, you are able to reward others for demonstrating those shared beliefs and behaviors, and in turn, we intend to do the same for you.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Healthcare Operations Manager

AI Engineer

• Spearhead the development and execution of DaVita's AI strategy, ensuring alignment with business objectives.
• Lead a high-performing team of AI engineers, overseeing the entire AI lifecycle from data integration to model deployment and monitoring.
• Collaborate with executives to translate business needs into actionable AI strategies.
• Develop and execute a comprehensive AI roadmap aligned with business goals.
• Oversee architecture and design for scalable AI systems and deployment frameworks.
• Ensure responsible AI, quality standards, best practices, and ethical considerations are integrated into AI development.
• Manage project budgets, resource allocation, and delivery timelines.
• Establish organizational AI & Automation best practices and guidelines.
• Collaborate with stakeholders and project managers to turn business goals into technical solutions.

Director, AI Engineering – Operations

• Support both the Admissions and Patient Concierge teams
• Ensure the efficient processing and routing of incoming faxes
• Maintain user accounts and manage facility data across various systems
• Interact with multiple care coordination tools (CCTs) and DaVita systems
• Take ownership of incoming faxes by evaluating and validating route paths
• Manage user accounts for various CCT systems
• Provide email and phone support for the DaVita Physician Portal (DPP)
• Assist with new account creation, password resets, and administrative account approvals

Tech Admin Specialist I, DGS

Manager

• Facilitate trainings, workshops, and coaching sessions to build CI capability across teams.
• Support cross-functional improvement initiatives that impact hospital-based dialysis programs and acute care operations.
• Execute continuous improvement projects using Lean, Six Sigma, and other methodologies to improve quality, reduce costs, and streamline workflows.
• Partner with local and divisional leaders to implement solutions and monitor sustainability of improvements.
• Conduct data analysis and develop reports to measure performance against project goals.
• Translate findings into clear recommendations and provide updates to leadership.
• Collaborate with the CI Director and divisional leadership to ensure alignment with broader organizational goals.
• Manage timelines and deliverables for assigned initiatives.

Continuous Improvement Manager

Counselor

• Provides education and guidance to DaVita patients about health insurance and the implications of different insurance options
• Helps patients understand their insurance options and make informed employment and insurance decisions
• Alleviates the stress that dialysis patients experience in navigating complicated insurance options and employment decisions
• Maintains relationships with field partners to ensure seamless patient support
• Completes insurance assessments/evaluations for patients to accurately document patient education sessions

Health Insurance Counselor I

Project Manager

• Independently lead end-to-end recruitment marketing campaigns for assigned business areas
• Serve as a highly visible, trusted advisor to Talent Acquisition and Ops leaders, driving cross-functional collaboration
• Develop, deploy, and optimize campaigns across multiple channels (e.g., Indeed, LinkedIn, Meta, Google Ads)
• Monitor metrics, analyze trends, and create dashboards, reports, and executive-ready summaries
• Partner with internal teams and external vendors to ensure campaigns are on-brand, scalable, and effective
• Identify opportunities to enhance recruitment marketing strategies, apply systems thinking to identify patterns and trends, implement scalable best practices.

Recruitment Marketing Project Manager

• Support clinics through immediate response to adverse events and CMS surveys
• Completing safety snapshots (internal audits)
• Coaching teams on quality improvement plans and governance processes
• Provide onsite support for CMS surveys and other regulatory inspections
• Conduct deep dive coaching and upskilling sessions with clinic team members
• Attend and actively participate in meetings
• Provide coaching to struggling teams and visiting facilities in person as needed
• Complete action plans with team members
• Collaborate with leadership to align on priority clinics not meeting goals
• Work with teams to remove barriers to performance improvement through root cause analysis and coaching
• Provide clinical outlier support by focusing on hospitalizations and quality
• Perform other duties as assigned.

Manager, Clinical Services

• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients.
• This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.

RN Case Manager

Administration

• You will directly impact patient care as the trusted front-line leader in an outpatient clinic setting.
• Build on your relationship with your patients, while also continuously improving their health through clinical goal setting and quality improvement initiatives.
• Lead a Team. Develop, mentor and inspire a cross-functional clinical team to deliver the best for our patients, teammates and community.
• Manage complete operation and performance of the clinic: adhere to budget, forecast expenses, manage vendor relationships, order supplies, and monitor compliance.
• Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards.

Facility Administrator

• Lead and manage IKC Nurse Practitioners in designated programs
• Provide clinical oversight and coaching for NPs
• Conduct site visits and evaluate NP performance
• Develop and execute market budgets and performance metrics
• Collaborate with clinical and operational leaders
• Ensure quality cost-effective care for patients
• Participate in educational training and policy development

Senior Manager, Nurse Practitioner – IKC

Revenue Operations

• Sets team goals to achieve key objectives and motivates team to exceed expectations
• Takes full accountability for team’s results
• Prioritizes competing priorities to deliver on deadlines with minimal interventions
• Cultivates a diverse professional network to complete work and seek input

Senior Manager, Revenue Operations

• Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing
• Implement and resolve highly complex payer contract requirements into DaVita’s systems
• Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes
• Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics
• Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

Revenue Specialist II

• Lead a Team that appreciates, supports and relies on each other in a positive environment.
• Performance-based rewards based on stellar individual and team contributions.
• You will directly impact patient care as the trusted front-line leader in an outpatient clinic setting.
• The Hospital Services Administrator is responsible for overseeing the administration and coordination of services to licensed Acute and Sub-Acute Care Programs in the Hospital Services Group.
• This role focuses on building proficiency in managing hospital programs, ensuring compliance, and delivering high-quality patient care.

Hospital Services Administrator

• Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction
• Serve as a trusted advisor and main point of contact for physician practice
• Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers
• Co-lead market ops meetings with the market director and practice physicians
• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI)
• Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs
• Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians
• Ensure that physicians have solid understanding of program requirements and expectations
• Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes
• Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs
• Facilitates behavior change through practice QI team by implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate
• Provides coaching, feedback, and assistance to practice for change leadership and management
• Uses proven techniques of practice facilitation to influence and promote high-value healthcare
• Identifies practice educational needs and matches them with available DaVita resources
• Reviews and synthesizes data reports provided by NCA or DaVita analyst.
• Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas.
• Collaborates with DaVita and IKC clinical leadership on key findings.

Regional Operations Supervisor – Provider Engagement Management

Administrative Assistant

• Ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices, and purchase orders
• Assist patients with transportation arrangements and physician appointments
• Be the "face" of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families