Bilingual Insurance Counselor I

DaVita Kidney Care

Insurance Counselor providing education and guidance about health insurance options at DaVita, helping patients manage their healthcare needs and insurance complexities.

Posted 7/7/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education regarding health insurance options, particularly Medicare and Medicaid, while ensuring compliance with company standards. Proficient in building relationships with patients and healthcare staff to enhance patient support and reduce financial risk.

Highest-signal resume keywords

Medicare Insurance ExperienceMedicaid Insurance ExperienceBilingual (English/Spanish)Patient EducationHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance AssessmentInsurance EvaluationIntermediate Computer SkillsReporting and AnalysisDocumentation

Soft Skills

Relationship BuildingCommunicationPatient Advocacy

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Health InsurancePPOHMOPOSEPOIndemnityHealthcare Organization

About the role

Key responsibilities & impact

Provide education and guidance to DaVita patients about health insurance and the implications of different insurance options
Help alleviate the stress that dialysis patients experience in navigating complicated insurance options
Conduct patient insurance education while operating within established compliance parameters of the company
Identify and communicate opportunities to better the insurance status of the patient to help reduce financial risk
Build and maintain relationships with field partners for seamless patient support
Completes insurance assessments/evaluations for patients to accurately document patient education sessions
Provide monthly reporting and analysis on key metrics related to patient education and advocacy

Requirements

What you’ll need

Full vaccination against COVID-19 or a medical/religious exemption is required
High School Diploma or equivalent is required
Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred
Minimum of two (1) years’ experience in a healthcare organization working with clinical staff and patients preferred
Intermediate computer skills and proficiency
Candidate must be bilingual (English/Spanish) and able to squat, walk, and stand for more than 15 minutes.
Must have a valid driver’s license and acceptable driving record.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.