Engagement Specialist

DaVita Kidney Care

Engagement Specialist at DaVita IKC facilitating patient onboarding and outreach. Coordinate care for chronic conditions while providing remote and in-clinic support in Bakersfield, CA.

Posted 7/7/2026full-timeBakersfield • California • 🇺🇸 United StatesJuniorMid-Level💰 $25 - $29 per hourWebsite

About the role

Key responsibilities & impact

Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way communication, both oral and written
Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Requirements

What you’ll need

High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
Prior healthcare experience preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills, active listening, and motivational engagement techniques
Highly organized, with excellent time management and follow-through
Ability to work both autonomously and collaboratively with care team members
Home workspace must provide a quiet, private environment with reliable high-speed internet.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient OutreachNon-Clinical ScreeningsReferral AssistanceDocumentation AccuracyMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Soft Skills

Active ListeningMotivational EngagementTime ManagementOrganizational Skills

Certifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree