Care Manager 1, Bilingual – English/Spanish
Empathy
Bilingual Benefits Navigator I
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Patient Education (Telephonic) - Responsible for patient education while staying within established compliance parameters for the company and program
- Identifies and effectively communicates opportunities to better the insurance status of the patients, alleviating financial risk and burden
- Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary
- Completes insurance assessments/evaluations for patients
- Accurately documents and classifies patient education sessions
- Provides a high-level of customer service to patients to ensure educational needs are met
- Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
- Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates
- Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements; reviews trends with team and operational leadership
- Builds and maintains relationships with field partners to ensure seamless patient support
- Participates in Team/Department/Village-wide Improvement Projects as needed
- Other duties as assigned
Requirements
- High School Diploma
- Minimum of two (2) years' experience in customer service, healthcare organization, insurance company or related field
- Bilingual (English/Spanish) required
- Intermediate computer skills and proficiency in MS Word and Outlook
- Beginner proficiency in MS Excel and PowerPoint
- Demonstrate extensive understanding of insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), COBRA benefit options, medical leave options, American with Disabilities Act, Coordination of Benefits, Federal and State level health coverage benefits as they relate to ESRD
- Experience in healthcare industry/healthcare organization working with a clinical team and patients - Preferred
- Experience in case management and/or social work- Preferred
- Emotional maturity and professionalism to interact with patients, clinical teammates, billing office teammates, and senior leadership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance assessmentspatient educationcustomer servicecase managementsocial workinsurance plansCOBRA benefitsmedical leave optionsCoordination of Benefitshealth coverage benefits
Soft skills
communicationrelationship buildingemotional maturityprofessionalismteam collaborationproblem-solvingorganizational skillstrainingcustomer supportadaptability