Customer Success Manager

• Ensure excellence in implementation, training, and adoption with Nephrology Practices to DaVita Physician Solution’s CKD EHR by Epic platform and the OneView Platform.
• Review CKD EHR by Epic and OneView products with physicians and practices to ensure a solid understanding of the value, capabilities, and functionality of the platform.
• Responsible for account management, ongoing training, onboarding, and supporting practices new to CKD EHR by Epic and OneView.
• Serves as the point person for physicians and practices post practice onboarding and implementation.
• Works closely with the implementation, support, go to market, and product as the liaison to ensure consistency with physicians and practices.
• Independently develop account strategies and build relationships with customers under minimal supervision.
• Responsible for managing successful relationship(s) with Nephrologists and Nephrologist’s practice staff.
• Provides streamlined nephrologist engagement across DaVita IKC and other value-based care programs, in addition to the DaVita’s core business objectives in DKC.
• Provides timely follow-up to physician requests and open items related to program objectives.

Client Success Manager

Customer Success Manager

Associate Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Associate