Customer Success Manager
Work Truck Solutions
Client Success Manager
DaVita Kidney Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $82,800 - $121,600 per year
Job Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Ensure excellence in implementation, training, and adoption with Nephrology Practices to DaVita Physician Solution’s CKD EHR by Epic platform and the OneView Platform.
- Review CKD EHR by Epic and OneView products with physicians and practices to ensure a solid understanding of the value, capabilities, and functionality of the platform.
- Responsible for account management, ongoing training, onboarding, and supporting practices new to CKD EHR by Epic and OneView.
- Serves as the point person for physicians and practices post practice onboarding and implementation.
- Works closely with the implementation, support, go to market, and product as the liaison to ensure consistency with physicians and practices.
- Independently develop account strategies and build relationships with customers under minimal supervision.
- Responsible for managing successful relationship(s) with Nephrologists and Nephrologist’s practice staff.
- Provides streamlined nephrologist engagement across DaVita IKC and other value-based care programs, in addition to the DaVita’s core business objectives in DKC.
- Provides timely follow-up to physician requests and open items related to program objectives.
Requirements
- Bachelor’s Degree
- Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
- At least 2 years of project management experience
- Preferred MBA
- Process improvement training (Lean Six Sigma, PDSA)
- Prior experience in healthcare services, practice management and/or working with payers, value based care models, and/or integrated healthcare models
- Project Management Professional Certification (PMP)
- Change Management Certification
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementLean Six SigmaPDSA
Soft skills
relationship managementcommunicationtrainingaccount management
Certifications
Project Management Professional Certification (PMP)Change Management Certification
