Director of Operations
First American
Salary
💰 $96,000 - $154,000 per year
Job Level
Mid-LevelSenior
About the role
- Overview — Dave is one of the leading US neobanks and a pioneer in financial services; ExtraCash provides up to $500 of short term, interest free advances to members.
- Own exception resolution — Investigate and resolve payment discrepancies, transactional anomalies, and regulatory issues, partnering with processors, banks, and internal teams.
- Spot the signal in the noise — Analyze recurring issues, identify root causes, and turn insights into actionable improvements.
- Level up the platform — Partner with Engineering, Product, Compliance, and Risk to implement automation, close process gaps, and deliver system enhancements.
- Build trust with partners — Strengthen operational relationships with third-party processors and banks to accelerate resolution times.
- Show the impact — Present dashboards, KPIs, and recommendations to leadership, linking your work to member experience and company OKRs.
- Codify best practices — Develop playbooks, process documentation, and onboarding resources to ensure consistent, scalable operations.
Requirements
- Operational expertise — 4+ years in exception management, reconciliation, or transaction operations within fintech, banking, or payments, with a track record of resolving complex issues quickly and accurately.
- Analytical problem-solving — Ability to dig into data, connect the dots, and uncover root causes—then design solutions that prevent recurrence.
- Cross-functional influence — Experience navigating competing priorities across engineering, product, compliance, and external partners to deliver results.
- Process improvement mindset — Proven ability to streamline workflows, reduce cycle times, and leverage automation or tooling to scale impact.
- Regulatory and industry fluency — Familiarity with payment networks, facilitators, and financial regulations, with curiosity to stay ahead of emerging trends.
- High ownership mentality — A bias for action, comfort with ambiguity, and commitment to following through until the work is done—and done well.
