DataVizion

Customer Support

• Turn approved quotes into clean, accurate equipment orders.
• Place orders with distributors and vendors, confirming pricing, availability, and lead times before anything goes out.
• Track every open order and reconcile vendor confirmations with the original quote, so surprises are caught early rather than at delivery.
• Receive incoming shipments and verify what arrived against packing slips and purchase orders.
• Maintain accurate inventory records for equipment in transit, in stock, or awaiting deployment.
• Keep order documentation organized and audit-ready.
• Partner with finance to match POs and resolve invoicing discrepancies as they arise.

Equipment Ordering and Inventory Support Specialist

• Collaborates with the Sales and Engineering teams to develop supported business solutions
• Applies technical discretion and judgment and drawing on advanced knowledge of IT manufacturers, representatives, and suppliers
• Partner with Outside Sales and Account Executives to identify and track future project opportunities, retain client services, and build client loyalty
• Facilitate recurring in-person business reviews with all assigned managed service clients
• Customer product and professional services quoting and proposal creation
• Proactively work through the contract and licensing renewal queues while carrying out equipment and software quoting and procurement requests
• Periodically serve as a point of escalation and communication during critical circumstances, business-impacting outages, or sensitive service issues
• Stay current on new products, solutions, service offerings, and pricing
• Monitor presales ticket que and turn quotes around as assigned
• Work with internal DataVizion resources to assist with both pre-sales and post-sales needs
• Work with external resources, including vendor and manufacturer representatives, to assist with pre-sales and post-sales needs
• Responsibilities include requesting and negotiating pricing, managing product holds, and researching product lead times
• Work with customers to assist with both pre-sales and post-sales needs
• Submit and manage deal registrations using manufacturer partner portals
• Document information needed by other DataVizion resources

Equipment Ordering and Inventory Support Specialist

Procurement/Sales Support Specialist