Product Manager
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Lead, Customer Success
Dataroid
full-time
Posted on:
Location Type: Office
Location: Istanbul • 🇹🇷 Turkey
Visit company websiteJob Level
Senior
About the role
- Develop a deep understanding of Dataroid's analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets
- Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members
- Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach
- Work closely with customers to co-create successful use cases that demonstrate business value and support growth
- Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
- Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
- Collaborate with product development teams to prioritize and shape the product backlog
- Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting
- Collaborate with engineering and product teams to set up or configure the software platform as per customers’ requirements
- Collaborate with account and business development teams to support market expansions and revenue growth
- Responsible for building relationships, understanding customer trends, and hitting annual targets to lead the platform in the right direction
Requirements
- 6 to 10 years of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
- Proven experience in leading and inspiring customer-facing teams
- Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies
- Strong knowledge of technology, digital and innovation
- Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools
- Familiarity with digital & performance marketing, web & app analytics (preferred)
- Experience working with and managing stakeholders and high-value enterprise customers
- Excellent listening, negotiation, and presentation skills
- Team player with good interpersonal skills
- Passion for supporting client’s growth through digital insights and engagement strategies
- Desire to work in a dynamic and fast-moving startup environment
Benefits
- Private health insurance
- Company-supported pension plans
- Meal vouchers
- Commute assistance
- Remote work benefits
- Paid day off for your birthday
- Adaptable/flexible working hours
- Online events and inspiring guest speakers
- Office snacks
- Culture that limits unnecessary meetings
- Access to Udemy, digital libraries, and tailored training programs
- Happy hours, workshops, seasonal celebrations, and team events
- Flat organizational structure with open and transparent communication
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata analytics interpretationdigital analyticsuser engagement strategiesSDK integrationsAPI integrationsMobile Apps developmentweb analyticsapp analyticsperformance marketing
Soft skills
leadershipmentoringcommunicationnegotiationpresentationinterpersonal skillsteam playerconsultative approachcustomer relationship managementproblem-solving
