Understand current client situations, helping simplify models and existing data, as well as implementing processes and client data within company's environment
Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and more
Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care
Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes
Build long term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.
Requirements
3-5 years of experience in customer success, consulting, or similar customer-facing roles, and a finance or accounting background
Deep knowledge and solid experience in advanced Excel functions (formulas, Vlookup, Pivot Table, Power Query, and complex models)
Strong communication and relationship-building skills - this role involves creating and managing business relationships with CFOs, VPs, Directors of Finance, and other customers from leading US companies, requiring the ability to engage in professional conversations, manage expectations, and guide customers to a positive outcome.
Bachelor's degree or equivalent experience
Benefits
US: 401(k) plan with up to 4% match and HSA & FSA Options
Canada: RRSP with up to 4% match
US: 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents
US: $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan
Canada: Extended health, vision, and dental through Manulife (Manulife Gold plan) and virtual healthcare from Dialogue via Manulife.
Calm app membership
Paternity leave
Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually)
12 paid company holidays
Life insurance
CPA/CFA license renewal reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisbudgetingforecastingfinancial modelingstandard reportingadvanced Excel functionsformulasVlookupPivot TablePower Query
Soft skills
communication skillsrelationship-building skillscustomer successconsultingmanaging expectationsguiding customersproblem-solvingstrategic relationship management