DATAMARK, Inc.

Procurement

• Interact with potential candidates on social media and professional networks
• Identify qualified candidate profiles
• Promote our employer brand
• Communicate with applicants
• Develop talent pipelines
• Manage and maintain databases
• Interact with potential candidates on social media and professional networks
• Identify qualified candidate profiles
• Promote our employer brand
• Communicate with applicants
• Develop talent pipelines
• Manage and maintain databases

Sourcing Specialist

Bilingual

• Deliver outstanding customer service in both French and English.
• Address customer inquiries, provide product or service information, and resolve issues promptly.
• Document customer interactions accurately into our systems.
• Identify customer needs and tailor solutions to meet those needs.
• Collaborate with team members to achieve and exceed customer service goals.
• Maintain up-to-date knowledge of products and services to provide accurate information to customers.

French - English Bilingual Agent

Customer Support

• Provide outstanding customer service to French-speaking customers via phone, email, and chat.
• Assist customers with inquiries, product information, and issue resolution in both French and English.
• Document customer interactions and maintain accurate records in our systems.
• Identify trends in customer inquiries and suggest improvements to enhance overall customer experience.
• Collaborate with team members to meet and exceed customer service goals.
• Stay current on product knowledge to provide accurate information to customers.

Bilingual Customer Service Representative, French

Collections

• Provide information and solutions in response to inquiries pertaining to products and services
• Access databases to retrieve and record customer complaints or orders
• Respond to customer complaints or inquiries
• Keep records of customer interactions
• Update customer account information

Collections Specialist, French

Support Engineer

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Sourcing Specialist

French - English Bilingual Agent

Bilingual Customer Service Representative, French

Collections Specialist, French

Technical Support Agent 2