DATAMARK, Inc.

Support Engineer

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Technical Support Agent 2

Translator

• Renders correct concepts and meanings between Italian and English following complexity for Italian Language Interpreter, clarity, tone, and style from one language to another, upholding the correct rules for grammar and syntax in both languages.
• Provide strict renditions of the messages including every detail of the conversation and be prepared for challenging calls at any time.
• Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression for Italian Language Interpreter
• Follows instructions for clients, manages the flow of the call, and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
• Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations as Italian Language Interpreter
• Remains punctual and available during scheduled work hours.
• Ensures access to the internet for work-related electronic communication.
• All other duties as assigned as Italian Language Interpreter

Technical Support Agent 2

Italian Interpreter