DATAMARK, Inc.

Translator

• Provide verbal interpretation services to facilitate communication between patients and healthcare providers
• Accurately and effectively interpret medical conversations, including patient history, diagnosis, treatment options, and instructions
• Assist with the translation of medical documents and forms
• Maintain a high level of confidentiality and adhere to professional and ethical standards
• Stay up to date on medical terminology and procedures
• Build rapport and establish trust with patients and healthcare professionals

Bilingual Interpreter

• Render correct concepts and meanings between Gujarati and English following complexity, clarity, tone and style
• Provide strict renditions of the messages including every detail of the conversation
• Employ good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice
• Follow instructions for clients and manage the flow of the call
• Remain calm during calls in the event that one of the primary speakers is incoherent or upset
• Remain punctual and available during scheduled work hours
• Ensure access to the internet for work related electronic communication
• All other duties as assigned for the role of Gujarati Language Interpreter
• Comfortable with Rotational Shifts (Including night).

Gujarati Language Interpreter

• Listen to, understand, and accurately interpret conversations between Customers/Clients speaking different languages (e.g., English and French) in real time.
• Ensure interpretations are clear, precise, and culturally appropriate, maintaining the intent and tone of the original message.
• Adhere to all standard operating procedures (SOPs) and organizational guidelines related to the interpretation process.
• Meet or exceed quality, productivity, and compliance goals established for the French Language Interpreter role.
• Stay informed of and implement client updates, process changes, and policy enhancements as communicated by leadership.
• Maintain confidentiality and professionalism at all times when handling sensitive or private information.
• Participate in training, coaching, and quality calibration sessions as required.

French Language Interpreter

Sales

• Oversee customer relationship activities and spearhead new business development initiatives.
• As a Sales Director you will use your hunter mentality to identify and seize growth opportunities in the BPO space.
• Ensure effective management of key accounts, meeting and exceeding defined sales goals.
• Maintain accurate records of leads and opportunities using Salesforce CRM.
• Prepare and deliver persuasive presentations that align with DATAMARK's mission and strategic objectives.

Sales Director

Support Engineer

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through the installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Agente de Soporte Técnico Bilingüe

• Maintain confidentiality and adhere strictly to ethical standards while interpreting sensitive information.
• Exhibit cultural sensitivity and adaptability in interpretation to respect the needs of clients and the context of the conversations.
• Stay informed about relevant terminology and concepts within various fields to enhance interpretation quality.
• Collaborate with colleagues to improve service delivery and share insights on best practices.
• Engage in professional development and training opportunities to keep skills current and effective.

Burmese Language Interpreter

• Provide accurate and timely interpretation services in real time between Nepali and English during calls or meetings.
• Maintain confidentiality and professionalism while interpreting sensitive information.
• Exhibit cultural awareness and sensitivity to ensure respectful communication.
• Stay informed on relevant terminology to enhance the quality of interpretations.
• Adhere to ethical standards and best practices for interpreters in all interactions.
• Participate in ongoing training and professional development to keep skills sharp and knowledge current.

Nepali Language Interpreter

Procurement

• Interact with potential candidates on social media and professional networks
• Identify qualified candidate profiles
• Promote our employer brand
• Communicate with applicants
• Develop talent pipelines
• Manage and maintain databases
• Interact with potential candidates on social media and professional networks
• Identify qualified candidate profiles
• Promote our employer brand
• Communicate with applicants
• Develop talent pipelines
• Manage and maintain databases